Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Robinson

Jessica Robinson

Dayton,OH

Summary

Insightful Budtender known for high productivity and efficient task completion. Possess specialized skills in customer service, strain knowledge, and compliance with cannabis regulations. Excel in communication, problem-solving, and adaptability, ensuring positive customer experiences and operational success. Experienced in the processes of producing, preparing and selling cannabis and related products. Highly accurate, efficient and results-driven with solid communication and problem-solving skills. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Hardworking sales and service team member proficient in preparing, packaging and displaying flowers, concentrates and edibles. Successful at operating with speed and efficiency to meet demand in fast-paced environments. Good relationship-building, organizational and multitasking abilities. Knowledgeable Budtender with relevant experience in cannabis retail. Familiarity with various strains, products and their medicinal benefits proves invaluable for providing customer satisfaction. Strong communication skills, combined with deep understanding of compliance and safety regulations within the industry, ensures a safe and efficient sales process. Previous role resulted in improved customer service ratings due to personalized product recommendations based on individual needs. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Budtender

Pure Ohio Wellness Dayton
Dayton, OH
06.2024 - Current
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Organized backroom shelves according to item size and category for easy access.
  • Maintained a secure work environment by following safety protocols while handling cash or other valuables.
  • Conducted regular inventory checks to ensure adequate product availability.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Advised customers on various products such as effects, flavors, potency levels, and prices.
  • Prepared cannabis products for purchases and pre-orders
  • Stocked shelves with new product arrivals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Complied with federal, state, and local laws regarding the sale of marijuana products.
  • Verified proper customer identification, medical information and paperwork.
  • Greeted customers with a friendly and inviting attitude.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Educated customers on responsible consumption practices such as dosage control and safe storage methods.
  • Resolved customer complaints in a timely manner to maintain satisfaction ratings.
  • Monitored inventory levels and informed management when stock was low or depleted.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Verified customer identification to ensure they met age requirements for purchasing marijuana products.
  • Described merchandise and explained use, operation and care according to Ohio state laws.
  • Adhered to company policies and procedures at all times.
  • Kept up-to-date records of all transactions in compliance with state regulations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers and promoted various cannabis products.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and topicals.
  • Provided excellent customer service by answering questions regarding product usage and benefits.
  • Utilized point of sale systems to handle transactions accurately and efficiently.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Handled large volume of cash with high accuracy and security each day.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Lead Production Worker

Cintas
Dalton, OH
10.2020 - 08.2024
  • Collaborated with team members to meet production targets and efficiency goals.
  • Inspected finished products for defects and conformity to specifications.
  • Participated in team meetings to discuss production goals and improvements.
  • Managed inventory of supplies and materials, restocking as necessary.
  • Maintained accurate records of production output and inventory levels.
  • Operated machinery and equipment with precision to meet production line standards.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Maintained a clean and organized workstation, adhering to safety and sanitation guidelines.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Checked finished products to ensure quality and that industry standards were met before use.
  • Used daily system logs to document production information, discussing issues with management.
  • Resolved conflicts between staff members when necessary.
  • Controlled labor costs by ensuring that workers are working efficiently.
  • Identified and supported continuous improvement efforts with supervisor.
  • Worked closely with management team to develop long-term plans for growth.
  • Maintained an accurate inventory of raw materials and supplies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Assistant Office Manager Lead Dental Assistant

Digital Dental Group/ Ihab F. Messiha Dds
Kettering And Piqua, OH
04.2016 - 10.2020
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated equipment and machinery according to safety guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Assigned work and monitored performance of project personnel.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Educated patients on proper oral hygiene techniques and habits.
  • Ensured compliance with infection control policies and procedures.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Exposed dental diagnostic x-rays.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Prepared bills and completed insurance forms using system software.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Cleaned and polished removable dentures, brackets, wires and other appliances.
  • Took medical and dental history and recorded vital signs of patients.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Laid out dental instruments and equipment before procedures.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Gave patients desensitizing agents to prepare for anesthetic administration.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Ordered supplies necessary for daily operations of the practice.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Established clean, sterile and welcoming environment for patients.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Maintained a neat, clean and organized environment throughout the office.
  • Updated patient records with new data and treatment information.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Educated patients on treatment procedures and post-procedure home care.
  • Completed routine maintenance and repair.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.

Lead Dental Assistant

Montgomery County Jail
Dayton, OH
04.2015 - 06.2020
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Maintained patient charts, including medical histories, medications, and allergies.
  • Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
  • Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
  • Assisted in the training of new dental assistants by providing guidance on protocols and processes.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Updated patient records with new data and treatment information.
  • Educated patients on preventive oral health care practices such as brushing and flossing techniques.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Actively participated in team meetings to discuss workflow strategies for improving productivity.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.

Education

Certified Dental Assistant -

Ross Medical Education Center
Huber Heights, OH
06-2012

Certified Nursing Assistant -

Denmar Career Based Training
Dayton, OH
06-2012

High School Diploma -

Life Skills Center of Dayton
Dayton
06-2012

Skills

  • Cannabis strain identification
  • Customer education
  • Point-of-sale system
  • Cleanliness and hygiene
  • POS system operation
  • Loyalty promotion
  • Regulatory compliance
  • Promotions and discounts
  • Supporting medical patients
  • Online order management
  • Restocking inventory
  • Decision-making
  • Inventory management
  • Conflict resolution
  • Recruiting and interviewing
  • Customer service
  • Work prioritization
  • Team leadership

Timeline

Budtender

Pure Ohio Wellness Dayton
06.2024 - Current

Lead Production Worker

Cintas
10.2020 - 08.2024

Assistant Office Manager Lead Dental Assistant

Digital Dental Group/ Ihab F. Messiha Dds
04.2016 - 10.2020

Lead Dental Assistant

Montgomery County Jail
04.2015 - 06.2020

Certified Dental Assistant -

Ross Medical Education Center

Certified Nursing Assistant -

Denmar Career Based Training

High School Diploma -

Life Skills Center of Dayton
Jessica Robinson