Jessica Robinson
14024 Joan Dr, Shannon Hills,AR
Summary
Dynamic, results-oriented professional with established expertise at University of Arkansas for Medical Sciences, specializing in financial needs assessment and patient advocacy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Educational Gap Recovery Tutor
Kingdom Builders Enterprise International
Little Rock, AR
04.2018 - Current
- Implement instructional activities with students, as directed by the director, in school and community sites.
- Assist in the preparation of lesson plans, instructional materials, and data collection.
- Implement the behavior management plan as directed by the teacher and building principal.
- Assisted students in finding useful study methods to enhance academic performance.
- Provided private instruction to individuals or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Assessed student progress at each session, making recommendations that increased the effectiveness of tutoring and lessons.
- Communicated student progress to students, parents, and teachers in written progress reports, in person, or by email.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Participated in training and development sessions to improve tutoring practices, or learn new tutoring techniques.
PHE = Public Health Emergency Agent I
AFMC = Arkansas Foundation for Medical Care
Little Rock, AR
11.2022 - 12.2023
- Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.
- Received incoming calls, and coordinated with staff to fulfill customer requests.
- Educated clients on options to assist in making informed decisions.
- Explained policies and procedures to visitors.
- Input customer data into reservation systems and update it to reflect room changes.
- Protected clients' rights by maintaining the confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording, and updating personal and financial information.
- Maintained confidential case documentation.
Financial Counseling Specialist
University of Arkansas for Medical Sciences
Little Rock, AR
05.2011 - 03.2018
- Verified patients' eligibility and claims status with insurance agencies.
- Maintained strict patient and physician confidentiality.
- I interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.
- Maintained accurate records and reports regarding the patients' histories and progress, services provided, and other required information.
- Research programs to assist clients with medical and social issues.
- Work closely with doctors and nursing staff to assist patients with continuity of care.
- Experience with EPIC, work queue, and registration.
- Reviewed and verified financial data to determine program eligibility.
- Interviewed patients and families, answering questions regarding the financial process during such sessions.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Helped clientele gain access to available funding sources.
Client Care Specialist
One on One, Integrity, Inc
Little Rock, AR
02.2009 - 04.2011
- Attended meetings, training, and conferences as required.
- Charted weekly progress notes and quarterly summaries.
- Guided clients in the development of skills and strategies for dealing with their problems.
- Visited potential clients at home to identify specific needs, and determine required care levels.
- Established behavioral modification goals, and assessed progress toward goals.
- Identified appropriate community resources, and provided referrals for services.
- Worked with the care team to assess client needs and discuss collaborative treatment efforts.
- Worked with community resources to engage youth in pro-social activities, and help families access services.
- Interviewed clients individually and in groups to assess situations, capabilities, and problems.
Assistant Teacher/Intercessor
Pulaski County Special School District
Little Rock, AR
08.2008 - 05.2009
- Implement instructional activities with students as directed by the teacher or building principal in school and community sites.
- Assist in the preparation of lesson plans, instructional materials, and data collection
- Acquire knowledge of the curriculum content of the classes in which he or she facilitates.
- Implement the behavior management plan as directed by the teacher and building principal.
Assistant Teacher
Dallas Independent School District
Dallas, TX
02.2004 - 05.2007
- Redirected poor behavior using the positive reinforcement method
- Gave one-on-one attention to students, while maintaining an overall focus on the entire group.
- Organized instructional material, including constructing bulletin boards and setting up work areas.
- Attended monthly staff training sessions.
Education
Associate of Arts - General Studies
Pulaski Technical College, Scenic Dr
Bachelor of Arts - Business & Government
Texas Woman's University - 304 Administration Dr
Skills
- Close attention to details
- Excellent verbal communication
- Conflict resolution techniques
- Patient assessments
- Cash handling expert
- Financial needs assessment
- Client prospecting
- Insurance coverage verification
- Form completion and submission
- Goal oriented
- Understanding of diverse communities
- Self-sufficient
- Time management
- Premium calculations
- Records maintenance
- Critical thinking
- Policy renewals
- Healthcare Common Procedure Coding System (HCPCS)
- Explaining marketplace plans
- Interviewing clients
- Customer billing
- Data entry
Certification
In Person Assistance (IPA) for Affordable Care Act (ACA) Certified Healthcare Access Associate (CHAA)
R & L Healthcare Certificate of Completion Medical Billing and Coding 120 hours
Timeline
PHE = Public Health Emergency Agent I
AFMC = Arkansas Foundation for Medical Care
11.2022 - 12.2023
Educational Gap Recovery Tutor
Kingdom Builders Enterprise International
04.2018 - Current
Financial Counseling Specialist
University of Arkansas for Medical Sciences
05.2011 - 03.2018
Client Care Specialist
One on One, Integrity, Inc
02.2009 - 04.2011
Assistant Teacher/Intercessor
Pulaski County Special School District
08.2008 - 05.2009
Assistant Teacher
Dallas Independent School District
02.2004 - 05.2007
Associate of Arts - General Studies
Pulaski Technical College, Scenic Dr
Bachelor of Arts - Business & Government
Texas Woman's University - 304 Administration Dr
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