Jessica Robinson
Lake Geneva
Summary
Knowledgeable RN with solid background in nursing supervision and patient care management. Proven ability to lead teams effectively and improve patient outcomes through strategic planning and resource management. Known for fostering collaborative team environments and adapting to evolving healthcare challenges while utilizing critical thinking and problem-solving skills.
Overview
5
5
years of professional experience
Work History
RN Team Lead
Mercyhealth
11.2024 - Current
- Utilized electronic health record systems for accurate documentation and communication of patient information.
- Assisted in patient education regarding health management and treatment options, fostering understanding and adherence.
- Supported nursing staff in daily operations, promoting teamwork and efficient workflow within the unit.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Supported daily operations by managing schedules and resource allocation effectively.
- Resolved team conflicts by fostering open communication and collaboration among members.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Director of Nursing
Layton Terrace
03.2024 - 11.2024
- Oversaw nursing staff scheduling to ensure optimal patient care and operational efficiency.
- Implemented quality assurance protocols to enhance patient safety and compliance standards.
- Coordinated training sessions for nursing staff, fostering professional development and adherence to best practices.
- Managed patient intake processes, streamlining admissions and improving overall patient experience.
- Developed and maintained clinical documentation systems to ensure accuracy and accessibility of patient records.
- Monitored adherence to regulatory guidelines, ensuring facility compliance with healthcare standards.
- Facilitated communication between nursing staff and administration, addressing concerns and enhancing team cohesion.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
RN Manager
Kensington Care and Rehab Center
07.2023 - 03.2024
- Supervised nursing staff to ensure compliance with care standards and protocols.
- Coordinated patient care activities, optimizing workflow and enhancing team communication.
- Monitored patient progress, providing timely updates to healthcare teams for effective treatment planning.
- Implemented training programs for new nursing staff, promoting skill development and adherence to best practices.
- Assisted in scheduling shifts to maintain adequate staffing levels and meet patient needs efficiently.
- Evaluated nursing practices, identifying areas for improvement to enhance patient outcomes and satisfaction.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Ensured accurate documentation of patient records, maintaining confidentiality and compliance with regulations.
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
Clinic RN
Mercyhealth
02.2022 - 07.2023
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs, documenting changes and reporting concerns to healthcare team.
- Educated patients on health management, ensuring understanding of treatment regimens and lifestyle adjustments.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for diverse patient populations.
- Implemented infection control procedures, maintaining compliance with safety standards in clinical environment.
- Mentored new nursing staff, providing guidance on best practices and clinic procedures.
- Reduced patient wait times by optimizing appointment scheduling and improving triage procedures.
- Coordinated referrals to specialists as needed for further evaluation or treatment of complex medical conditions beyond the scope of primary care services offered within the clinic setting.
- Managed inventory of medical supplies within the clinic setting, ensuring adequate stock levels for uninterrupted patient services.
RN Floor Nurse
Aurora St Luke Medical Center
06.2020 - 02.2022
- Administered medications and monitored patient responses to ensure optimal care and safety.
- Collaborated with interdisciplinary teams to develop comprehensive patient care plans.
- Educated patients and families on health management and post-discharge instructions.
- Conducted assessments to identify patient needs, prioritizing interventions accordingly.
- Implemented best practices for infection control, improving overall ward hygiene protocols.
- Utilized EPIC to document nursing assessments, treatments, medications and discharge instructions.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Facilitated timely discharges through efficient coordination with case managers, social workers, and physicians.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
- Modified patient health treatment plans by observing patient conditions and responses.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Measured and recorded patients' vital signs every hour.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Improved patient care by providing compassionate and comprehensive nursing support on a busy hospital floor.
- Boosted staff morale by fostering an inclusive work environment that valued teamwork and open communication amongst colleagues.
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on Medical Surgical floor.
- Helped patients feel comfortable by adjusting positions and engaging in casual conversation.
Education
Nursing
Bryant And Stratton College
Wauwatosa, WI03-2020
Skills
- Basic life support
- Clinical judgment
- Discharge planning
- Quality improvement
- Medication and IV administration
- Team coordination
- Patient education and counseling
- Medication administration
- Nursing staff leadership
- Wound care
- Telemetry monitoring
- Tracheostomy care
Languages
English
Timeline
RN Team Lead
Mercyhealth
11.2024 - Current
Director of Nursing
Layton Terrace
03.2024 - 11.2024
RN Manager
Kensington Care and Rehab Center
07.2023 - 03.2024
Clinic RN
Mercyhealth
02.2022 - 07.2023
RN Floor Nurse
Aurora St Luke Medical Center
06.2020 - 02.2022
Nursing
Bryant And Stratton College
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