JESSICA ROBISON
Springfield,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Patient Financial Counselor
Gateway Foundation
Springfield, Illinois
10.2019 - 09.2021
- Counseled patients on financial obligations associated with their medical care.
- Analyzed patient account data and determined payment plans based on individual needs.
- Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Advocated for patient rights when dealing with third-party payers.
- Reviewed accounts receivable reports to identify delinquent payments from patients.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Provided clear explanations of billing policies and procedures to both internal and external customers.
- Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
- Researched discrepancies between charges and payments received from insurance companies or other sources.
- Documented all interactions with patients regarding billing issues in a timely manner.
- Maintained knowledge of current health care regulations related to billing practices.
- Processed credit card payments accurately and securely.
- Prepared detailed invoices for uninsured patients according to state laws.
- Identified potential bad debt write-offs by analyzing patient accounts.
- Provided assistance in resolving coding errors that resulted in inaccurate billings.
- Monitored changes in federal, state, and local regulations affecting Medicaid reimbursements.
- Participated in training programs designed to improve customer service skills related to billing processes.
- Screened patients for eligibility for state, local and federal assistance programs.
- Stayed current on community-based resources and services useful to patients.
- Counseled patients on potential financial liabilities and payment requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Initiated application processes to add patients to assistance programs and followed through until completion.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Reported liabilities and risk management concerns to supervisor for review.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Office Manager
Aspen Dental
Springfield, Illinois
04.2013 - 10.2019
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Organized educational seminars for both staff members and patients about oral health topics.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Participated in industry events such as conferences and workshops representing the practice.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Lead Dental Assistant
Aspen Dental
Springfield, Illinois
12.2010 - 05.2012
- Provided chairside assistance to dentists during dental procedures.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Instructed patients on proper oral hygiene techniques and post-operative care.
- Maintained patient charts, including medical histories, medications, and allergies.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Ensured that all necessary supplies were available for each procedure.
- Coordinated office activities by communicating with other departments and staff members.
- Developed X-rays using digital imaging technology and processed them in accordance with safety regulations.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
- Conducted laboratory tests such as saliva pH testing or blood glucose monitoring when needed by the dentist or hygienist.
- Maintained accurate documentation of patient visits, treatments rendered, and payments received.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Organized patient files electronically within the practice management software system.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
- Provided feedback to the dentist regarding any observed changes in a patient's condition during treatment sessions.
- Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
Assistant Manager
Dollar General
Springfield, Illinois
10.2005 - 09.2009
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
Dental Assisting -
Midwest Technical Institute
Dental Assisting/Co-Op -
Capital Area Career Center
General Studies -
Williamsville High School
Skills
- Insurance Verification
- Payment Collection
- Staff Training and Development
- Debt Collection Strategies
- Financial Counseling
- HIPAA Compliance
- Customer Service
- Verbal and written communication
- Strategy Development
- Prioritizing and Planning
- Decision-Making
- Team Building Leadership
- Critical Thinking
- Goal Setting
- Recruitment and hiring
References
References available upon request
References
References available upon request.
Timeline
Patient Financial Counselor
Gateway Foundation
10.2019 - 09.2021
Office Manager
Aspen Dental
04.2013 - 10.2019
Lead Dental Assistant
Aspen Dental
12.2010 - 05.2012
Assistant Manager
Dollar General
10.2005 - 09.2009
Dental Assisting -
Midwest Technical Institute
Dental Assisting/Co-Op -
Capital Area Career Center
General Studies -
Williamsville High School