Jessica Robles
West Palm Beach
Summary
With more than a decade of work experience, I am a dedicated, reliable,organized and highly detailed individual seeking a challenging and rewarding position where my skills and experience will be an asset. Someone with a strong work ethic, excellent customer service and interpersonal skills, I work well under pressure and am a team player. Looking for an opportunity where I can advance and grow within a company.
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Clerk
Hogs Technologies
10.2022 - 01.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Receptionist
Ricoh USA
12.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
Unit Secretary
The Institute Of Living
03.2019 - 03.2020
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Managed confidential documents with discretion, ensuring proper storage and handling procedures were followed.
- Provided exceptional customer service to internal employees while addressing inquiries or directing them to appropriate departments.
- Maintained accurate records of company policies, procedures, and guidelines for easy reference by staff members.
Education
Associate of Science - Counseling
Palm Beach State College
06.2025
High School Diploma -
South Ridge High School
Miami, FL06.2001
Skills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Heavy Lifting
- Teamwork and Cooperation
- Warehousing Operations
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Incoming Call Reception
- Strong Organization
- Customer Service
- Appointment Scheduling
- HIPAA Compliance Understanding
- Accuracy and Attention to Detail
- Patient confidentiality
- Insurance Verification
- Healthcare Software Usage
- Patient Care Coordination
- Patient Care
Timeline
Shipping and Receiving Clerk
Hogs Technologies
10.2022 - 01.2024
Receptionist
Ricoh USA
12.2021 - 08.2022
Unit Secretary
The Institute Of Living
03.2019 - 03.2020
Associate of Science - Counseling
Palm Beach State College
High School Diploma -
South Ridge High School
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