Jessica Robles
Las Vegas,NV
Summary
I am dedicated and motivated employee that wants to use my educational and professional skills in the best possible way to achieve the company's and my own professional goals. I want to join an organization that offers me a constructive workplace for communicating and interacting with people. Fluent in Spanish, I effectively communicated with a diverse patient base, significantly improving engagement and care outcomes.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant
Las Vegas Gastroenterology
03.2019 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Trained newly hired medical assistants.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected and documented patient medical information such as blood pressure and weight via telemedicine and in clinic.
Surgery Scheduler & Medical Assistant
The Minimally Invasive Hand Institute
04.2017 - 03.2019
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeon for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
Optometrist Assistant
Senior Vision Services
02.2016 - 04.2017
- Traveled to patient’s nursing facilities for appointments.
- Assisted with frame selection process.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Valley Pediatrics & Specialty Center
03.2016 - 11.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sales Associate
Aeropostale
12.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Medical Assistant
Brightwood College
Las Vegas05.2016
Skills
- Scheduling and appointment management
- Vital signs monitoring
- Procedure assistance
- Data entry, EMR/EHR
- Medical terminology knowledge
- Customer service
- Appointment setting
- Fluent in Spanish
Timeline
Lead Medical Assistant
Las Vegas Gastroenterology
03.2019 - Current
Surgery Scheduler & Medical Assistant
The Minimally Invasive Hand Institute
04.2017 - 03.2019
Medical Assistant
Valley Pediatrics & Specialty Center
03.2016 - 11.2016
Optometrist Assistant
Senior Vision Services
02.2016 - 04.2017
Sales Associate
Aeropostale
12.2014 - 04.2015
Medical Assistant
Brightwood College
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