Jessica Rocha

Clinic Business Office Lead

Kaweah Health

06.2011 - Current

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Providing excellent customer service by promptly answering patient inquiries.
Stayed calm under pressure to and successfully dealt with difficult situations.
Provided excellent customer service to patients and medical staff.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.
Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Enhanced customer experience using all omnichannel offerings.
Built relationships with customers to encourage repeat business.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Trained new staff on hospital processes and procedures.
Answered incoming calls, scheduled appointments and filed medical records.
Trained new staff on filing, phone etiquette and other office duties.