Jessica Rocha
Hewitt,USA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
Work History
Receptionist Administrator
Jessup Housing
Waco
10.2024 - 07.2025
- Managed front desk operations and greeted visitors warmly.
- Handled incoming calls and directed them to appropriate staff members.
- Scheduled appointments and coordinated meeting logistics efficiently.
- Assisted with filing, data entry, and document management tasks.
- Supported new employees during onboarding with necessary resources.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Handled diverse needs for clients in-person, by phone or through email.
Leasing Consultant
TAM Residential, LLC
Waco, TX
02.2023 - 09.2024
- Connected with prospective leads via telephone, email and in-person.
- Verified applicant income, credit history, and rental references to determine eligibility for tenancy.
- Assisted applicants in completing rental applications and collected required documentation.
- Assisted management team in budget preparation by providing input on leasing projections.
- Kept units move-in ready with consistent maintenance and cleaning strategies.
- Coordinated move-in dates and ensured units were ready for occupancy.
- Utilized social media platforms to engage with prospective tenants and showcase property's highlights.
- Greeted prospective tenants and provided them with property information.
- Maintained clean, current records with strong data entry and verification skills.
- Prepared lease agreements and explained terms and conditions to new residents.
Server/Sales Associate (part-time job)
Hotel Indigo
Waco, TX
05.2018 - 10.2023
- Memorized wine, liquor stock and accompanying meals.
- Greet guest in a pleasant and courteous manner.
- Provide high quality service.
- Cash handling.
Leasing Agent
Allied Orion Group
Waco, TX
01.2022 - 02.2023
- Experience with Tax Credit Property.
- Assisted applicants in completing rental applications and collected required documentation.
- Verified employment, school, and court order verifications.
- Evaluated unit availability on daily.
- Processing housing applications, preparing move-in information, lease files, renewal letters, and renewal leases.
- Help residents with rent accounts and work orders.
- Accepting deposits and rent.
Server/Cashier
Brown house cafe
TX
08.2017 - 05.2019
- My goal everyday was to help customers with great service, be a team player and performing task such as counting money.
Authorized Dealer
MetroPCS
Waco, TX
11.2016 - 08.2017
- Be able to have the skills to sell phones, plans accessories all in one.
- To know the features about the phones and capabilities, as well as prices and promotions.
- Stock and account for inventory.
- Interact with customers, have long conversations and sell.
Sales Associate/Cashier/Customer Service/keyholder
Chili Peppers Boutique
Hewitt, TX
12.2014 - 10.2016
- Sales person, helping customers find what they needed it.
- Keep store clean and presentable for customers.
- Restock new merchandise and put clothes out.
- Advertising merchandise (clothes, shoes, jewelry) on social media.
- Provide excellent customer service to all.
- Open and close store.
- Performing task such as counting money and balancing cash drawers.
Receptionist/Office Assistant/media Consultant
Texas Autowerx
Hewitt, TX
09.2014 - 12.2015
- Dealership receptionist, answer phone, Advertising on social media.
- Running titles and checks to banks.
- Compleated monetary deposits.
- Greet walkings, customer.
Waitress/Cashier
CAFE CAPPUCCINO
Waco, TX
05.2010 - 09.2014
- Provide excellent customer service that promote satisfaction.
- Greet customers.
- Take and serve drink orders.
- Cash handling.
- Make sure the restaurant was always clean.
- Took care of inventory, groceries, coffee orders, and stuff the restaurant needed.
Education
High school diploma -
University High School
Skills
- Bilingual (Spanish/English)
- Customer Service Experience
- Office Management
- Professionally Demeanor
Timeline
Receptionist Administrator
Jessup Housing
10.2024 - 07.2025
Leasing Consultant
TAM Residential, LLC
02.2023 - 09.2024
Leasing Agent
Allied Orion Group
01.2022 - 02.2023
Server/Sales Associate (part-time job)
Hotel Indigo
05.2018 - 10.2023
Server/Cashier
Brown house cafe
08.2017 - 05.2019
Authorized Dealer
MetroPCS
11.2016 - 08.2017
Sales Associate/Cashier/Customer Service/keyholder
Chili Peppers Boutique
12.2014 - 10.2016
Receptionist/Office Assistant/media Consultant
Texas Autowerx
09.2014 - 12.2015
Waitress/Cashier
CAFE CAPPUCCINO
05.2010 - 09.2014
High school diploma -
University High School
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