Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jessica Roche

Woodbridge,VA

Summary

Dependable and honest Deposit Operations Specialist with mastery in operation procedures, balancing deposits and check processing. Strengths include managing several projects simultaneously, meeting deadlines and keeping calm under pressure.

Overview

7
7
years of professional experience

Work History

Deposit Operations Clerk

Virginia Partners Bank
07.2022 - Current
  • Process consumer/business online access i.e
  • New user set up, password resets, monthly service charges and multifactor authentication
  • Assist customers with bill payment inquiries, Zelle, ACH/wire originations, Web connect functionality, stop payments, mobile banking, etc
  • Monitor the daily incoming ACH return reports and notify customers as required; monitor outgoing/ incoming ACH settlement files
  • Process manual ACH returns as needed due to stop payments/unauthorized entries, etc
  • Research and resolve Debit Card fraud reported by customers or
  • Research and resolve deposit account customer inquiries, encoding errors, photocopies, etc
  • Submit adjustment cases to Fed for encoding errors, duplicate check processing and cash letter differences
  • Process outgoing online banking wires including obtaining customer callback verification from branch
  • Process incoming and outgoing wire transfers
  • Verify and submit checks deposited via Mobile Capture for completeness of items i.e
  • Stale date, check signed, endorsement, etc
  • Assist with timely completion of subpoenas, court orders, judgments, etc
  • Prepare and process daily accounting entries for Fed transactions, Inclearing, cash letter and ACH settlements
  • Balance various general ledger suspense accounts related to operations department daily, weekly and monthly i.e
  • FRB items in collection, Correspondent bank, Inclearing in process, Deposit products to GL, etc
  • Process daily branch payment decisions, print/mail overdraft notices to customers
  • Daily balancing of Branch Capture Electronic Cash Letters
  • Review of daily incoming files i.e
  • Inclearing and ACH files and correcting rejects, OFAC and process IAT transactions, etc
  • Process return deposited items
  • Large dollar notifications, holds, account entries, notice mailing, etc
  • Assist with record retention requirements of Deposit Op
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Immediately reported discrepancies and assisted in clearing discrepancies.
  • Processed foreign items and returned mail.
  • Processed levies, bankruptcy and garnishment requests.

Bank Teller

Virginia Partners Bank
03.2020 - Current
  • Processed loan and safety deposit box payments
  • Provided customer assistance with balance details
  • Scheduled appointments for customers with our Loan Officers
  • Handled all customer complaints and issues with high professional courtesy
  • Oversaw ATM balances, refilled cash as needed, and ensured the system was in good working order
  • Implemented compliance procedures with banking policies and performed audits; maintained and balanced cash drawers daily.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Lead Cashier

Ulta Beauty
03.2019 - 02.2020
  • Managed Sales Associates at the cash wrap by encouraging credit and loyalty sign ups
  • Monitored Sales activities to ensure that customers receive satisfactory service and quality goods
  • Lead trainer for all new store personnel.

Sales Lead/Key Holder

Express Factory Outlet
11.2016 - 12.2018
  • Started as a Sales Associate and was subsequently promoted to Sales Team Lead after 5 months
  • Job duties included training new employees with proper company policy and daily store duties, as well as health and safety precautions
  • Other duties included merchandising the store so it complied with company standards in order to maximize sales
  • Was trusted with the responsibility of handling store profits at the end of the night to ensure all sale transactions were accurate and that all the money was safely deposited
  • Provided customers with support and knowledge of the product to guarantee their satisfaction with their purchase and achieved the highest credit sign-up percentage in the district.

Sales Associate

aerie
08.2016 - 12.2018
  • Worked as part of a team to help put the new store location together
  • Received and processed a large quantity of store stock
  • Arranged and displayed merchandise to appeal to our customers
  • Learned the basics of customer service as well as how to complete body measurements while helping customers feel more comfortable shopping for personal items.

Education

High school diploma -

Skills

  • Customer Service
  • Coaching
  • Conflict Resolution
  • Telephone Skills
  • Organizational Skills
  • Proficient in Microsoft Office
  • Communication
  • Teamwork
  • Decision Making
  • Cash Handling
  • Cashiering
  • Banking
  • Financial services
  • Merchandising
  • Processing Deposits
  • Adjustment and Research Functions
  • Microsoft PowerPoint, Excel, and Word
  • Data Entry

Personal Information

Willing To Relocate: Anywhere

Timeline

Deposit Operations Clerk

Virginia Partners Bank
07.2022 - Current

Bank Teller

Virginia Partners Bank
03.2020 - Current

Lead Cashier

Ulta Beauty
03.2019 - 02.2020

Sales Lead/Key Holder

Express Factory Outlet
11.2016 - 12.2018

Sales Associate

aerie
08.2016 - 12.2018

High school diploma -

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Jessica Roche