Jessica E. Rocheleau
San Antonio
Summary
Experienced Professional with expertise in organizing business operations, financial oversight & resource management. Versatile in a wide range of business needs, including strategic planning, promotional activities, & human resources. Accustomed to stepping into different roles frequently to enable business operations, allowing fluid & changing demands, with deep understanding of market conditions and regional preferences.
Overview
7
7
years of professional experience
Work History
District Manager
Adara Communities
06.2023 - Current
- Manages employee performances and facilitates professional development of all onsite staff.
- Manages quality assurance program; Ensuring compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Minimizes vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
- Evaluates and updates changes in rental pricing strategies to remain competitive in market, while boosting occupancy and successful promotional strategies.
- Develops, reviews, and submits property operating and capital budgets.
- Ensures progress of construction and maintenance projects on behalf of business owners.
- Handles all disciplinary actions, performance appraisals and terminations of onsite staff.
- Supervises 3-5 locations while enforcing high-quality standards of operation across the portfolio.
- Coordinates with other district managers to actualize performance improvement strategies.
- Meets deadlines by proactively managing individual and team tasks and streamlining processes.
- Works diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generates financial and operational reports to assist management with business strategy.
- Supervises staff to optimize brand expansion initiatives and productivity.
Community Manager/Multi-Site Community Manager
Adara Communities
10.2021 - 06.2023
- Communicated effectively and shared findings and audit reports with Managers, team members, to present to business leaders.
- Researched topics and completed due diligence to resolve issues in a timely manner, maintaining positive customer relations by addressing problems head-on and implementing successful and corrective actions.
- Checked vendor payments, and other accounting disbursements for accuracy and compliance.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of Capex project updates, delays and schedule changes.
- Handled disciplinary actions, performance appraisals and corrective actions of property staff.
- Boosted occupancy by leveraging market knowledge and successful promotional strategies.
- Drove team success through shared vision and recognition of quality performance.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
Assistant Community Director
CWS Apartment Homes LLC
06.2017 - 10.2021
- Identified, reviewed, and applied policies and procedures to train new employees with CWS principles.
- Prepared accurate financial statements for end of quarter/annually.
- Collected payments and/or arranges for payments to be made, utilizing effective telephone collection techniques.
- Kept meticulous records of all correspondence between management and tenants.
- Developed and initiated unique and engaging activities for residents, while managing costs.
- Identified plans and resources required to meet project goals and objectives.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Established and checked coding procedures, monitored reports and updated internal files.
- Complied with established internal controls and policies.
- Conducted property checks and addressed violations with residents.
- Managed administrative functions like month-end close and contract preparation.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH08.2021
Skills
- Staff Management
- Database Management
- Project Management
- Recruiting and Hiring
- Sales Reporting
- Complex Problem & Conflict Resolution
- Leadership skills
- Strategic Planning
References
Christina Tompkins (951) 541-4433; Former Manager, CWS Apartment Homes
Tina Hinson (803) 609-3194; Former coRegional Manager, Adara Communities
Rachel Chavez (915) 203-7224; San Antonio Regional Director of CWS Apartment Homes
Timeline
District Manager
Adara Communities
06.2023 - Current
Community Manager/Multi-Site Community Manager
Adara Communities
10.2021 - 06.2023
Assistant Community Director
CWS Apartment Homes LLC
06.2017 - 10.2021
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
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