Jessica Rockwell
Omaha,NE
Summary
Results-driven leader seeking a change management-focused role where I can partner with stakeholders to drive decisions on complex projects, collaborate on process updates, and leverage my communication and change management expertise to deliver impactful business solutions. Skilled at navigating and supporting teams through rapidly changing environments with flexibility and adaptability. Committed to promoting a culture of diversity and inclusion by valuing diverse perspectives, maintaining a curious mindset, and actively listening to foster thoughtful, collaborative decision-making.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
DSC Sales Supervisor
Mutual of Omaha
2015 - Current
- Led change management efforts to implement evolving sales processes, focusing on adoption and performance optimization through structured coaching and communication strategies.
- Collaborated with leadership to identify performance gaps and develop tailored solutions using data and feedback to drive continuous improvement initiatives.
- Facilitated call listening sessions and feedback loops to reinforce change, improve Sales University behaviors, and enhance performance and quality.
- Applied change management best practices (ADKAR) to guide teams through transitions, assessing readiness, managing resistance, and supporting smooth implementation of new processes.
- Led team huddles and coaching sessions to reinforce operational changes, product and process updates, and best practices.
- Conducted gap analysis and provided actionable insights to improve business performance and team outcomes.
Education
Bachelor's Degree - Business Administration
Bellevue University
2016
Skills
- Change Management (ADKAR)
- Process Improvement & Operational Excellence
- Cross-Functional Collaboration
- Project Management & Organizational Change
- Data-Driven Decision Making
- Coaching and Developing
- Sales Leadership
- Gap Analysis
- Attention to Detail
- Mutually Connected Culture Champion
Accomplishments
- Successfully led pilot initiatives that evaluated effectiveness, readiness, and engagement, influencing broader department-wide change initiatives.
- Completed Lean Six Sigma Yellow Belt certification, applying continuous improvement principles to optimize processes and boost team performance.
- Recognized as Top Supervisor (2024) for leadership in driving change adoption, coaching effectiveness, and exceeding business objectives.
- Led the Top Performing Sales Team (2025) generating over $10M vmANBP with a 24.65% conversion rate.
Certification
- Google Project Management Certificate
- Lean Six Sigma Yellow Belt
- Nebraska Life & Health Insurance Producer Licenses
Timeline
DSC Sales Supervisor
Mutual of Omaha
2015 - Current
Bachelor's Degree - Business Administration
Bellevue University