Jesica Rodas
Houston
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Office Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Office Manager
Gulf Coast Endodontic Associates
07.2019 - 07.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Receptionist
Jefferson Dental Health
07.2016 - 07.2019
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Milby High School
Houston, TX05.2016
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Gulf Coast Endodontic Associates
07.2019 - 07.2023
Front Desk Receptionist
Jefferson Dental Health
07.2016 - 07.2019
Milby High School
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