Jessica Rodefer Christopher
Customer Service Coordinator
Saint George,GA
Summary
Results-driven professional with extensive experience in lodging and management, specializing in training and human resources. Demonstrated expertise in team leadership and motivation, achieving high efficiency and productivity levels. Recognized for strong problem-solving abilities and effective communication skills, ensuring seamless operations in customer service environments. Committed to excellence and fostering positive relationships through active listening and empathy.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Island Oaks RV Resort
Glen Saint Mary, Florida
04.2024 - Current
- Collaborated with departments to resolve complex problems and meet customer needs.
- Facilitated customer service by answering inquiries via phone, email, and chat.
- Provided accurate product and service information to enhance customer understanding.
- Developed positive customer relationships through friendly interactions and support.
- Determined accurate pricing for services by researching deals and best prices.
- Adjusted bills and processed refunds to address service or billing complaints.
- Handled inbound communications efficiently to streamline customer experience.
Bartender/Server
Woodys BBQ Macclenny
Macclenny, FL
11.2021 - 02.2024
- Ensured compliance with state regulations for responsible alcohol service.
- Delivered exceptional customer service through friendly interactions and support.
- Recommended beverages tailored to customer preferences to enhance experience.
- Accurately processed payments using POS system, ensuring efficiency.
- Prepared alcoholic and non-alcoholic drinks according to established recipes.
- Managed cash drawer at shift's end, verifying accuracy of funds collected.
- Executed opening and closing duties, including restocking supplies for operations.
Bartender and Server
The Sandbar and Kitchen
Fernandina Beach, FL
01.2017 - 02.2022
- Assessed and addressed customer needs in designated areas, prioritizing tasks during peak hours.
- Maintained professionalism to encourage patron inquiries and order placements.
- Trained new employees on essential duties and responsibilities.
- Verified guest identification to ensure compliance with legal age requirements for alcohol consumption.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Prepared itemized checks detailing total meal costs and taxes.
Bartender and Server
Sandy Bottoms
Fernandina Beach, FL
01.2015 - 01.2017
- Demonstrated extensive knowledge of liquors, wines, and entrees to enhance customer experience.
- Maintained up-to-date knowledge of bar and menu options for effective drink preparation and food recommendations.
- Adhered to alcohol awareness procedures to prevent intoxication and manage intoxicated guests.
- Tracked bar tabs and coordinated with wait staff to transition open tabs to dining area.
- Upsold customers from shelf to premium brands, contributing to increased sales revenue.
Bartender/ Bar Manager
Days Inn & Suites/ Seabreeze Lounge
Fernandina Beach, FL
08.2012 - 10.2015
- Managed liquor inventories, achieving consistent 22% liquor cost.
- Served as Human Resources representative for hiring, training, and terminating bartenders.
- Executed mass marketing campaigns for Seabreeze via social media, newspapers, and magazines.
- Drove revenue increases of 7% for three consecutive years.
- Participated in weekly management meetings to ensure efficient property operations across all departments.
- Coordinated events including Breast Cancer Awareness Benefit and VIP Grand Opening Party.
- Monitored customer service standards to maintain high levels of satisfaction among patrons.
Group Reservations Coordinator, Sales/ Front Desk Lead
Navy Gateway Inns and Suites
Mayport, FL
05.2009 - 08.2012
- Booked small and large groups of 10 to 201 personnel, including distinguished visitors and military staff.
- Collaborated with Base Commander's Executive Assistant for planning accommodations of dignitaries.
- Created and maintained a comprehensive forecasting system for daily, weekly, monthly, and yearly operations.
- Developed long-term contracts compliant with Military Codes and Standards for military and civilian personnel.
- Provided travel suggestions and resources, including guides, directories, brochures, and maps.
- Assisted Front Desk Supervisor with daily operations of a 201-room hotel, managing scheduling and billing.
- Trained new hires on policies, procedures, and operational standards.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
Front Desk Clerk
Navy Gateway Inns & Suites
Kingsbay, GA
07.2006 - 04.2009
- Prepared invoices, reports, memos, letters, and financial statements using various software applications.
- Executed general office duties, including supply ordering and maintaining records management systems.
- Trained employees on job responsibilities and company policies to enhance operational efficiency.
- Developed monthly and quarterly training plans to ensure completion of all training requirements.
- Maintained accurate records for inventory, personnel, orders, supplies, and equipment maintenance.
- Monitored inventory levels and requisitioned supplies to prevent shortages.
- Provided senior-level briefings to update departments on group status and forecasts.
- Assisted Group Reservationist during peak times to ensure seamless operations.
Education
Diploma - General
Hilliard Middle Senior High School
Hilliard, FL01.1996
Some College (No Degree) - Business
Florida State College of Jacksonville
Jacksonville, FLSkills
- Inbound and outbound calling
- Payment processing
- Customer service
- Conflict resolution
- Data entry
- Sales support
- Customer engagement
- Attention to detail
Additional Information
Proficient in Microsoft Outlook, Excel, and PowerPoint, Exceptional ability to maintain efficient contracts and filing systems, Excellent Organization and communication skills, Great multitasking under pressure, Positive Team Building skills, Works well independently with little or no supervision, Micros and Aloha, Safe Staff foodhandler Certified, American Hotels and lodging: Front Desk and Group Reservations Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCompany CultureTimeline
Customer Service Representative
Island Oaks RV Resort
04.2024 - Current
Bartender/Server
Woodys BBQ Macclenny
11.2021 - 02.2024
Bartender and Server
The Sandbar and Kitchen
01.2017 - 02.2022
Bartender and Server
Sandy Bottoms
01.2015 - 01.2017
Bartender/ Bar Manager
Days Inn & Suites/ Seabreeze Lounge
08.2012 - 10.2015
Group Reservations Coordinator, Sales/ Front Desk Lead
Navy Gateway Inns and Suites
05.2009 - 08.2012
Front Desk Clerk
Navy Gateway Inns & Suites
07.2006 - 04.2009
Diploma - General
Hilliard Middle Senior High School
Some College (No Degree) - Business
Florida State College of Jacksonville
Similar Profiles
Christina RodriguezChristina Rodriguez
Food and Beverage Coordinator at Island Oaks RV ResortFood and Beverage Coordinator at Island Oaks RV Resort
ELIZABETH CHULOCKELIZABETH CHULOCK
Activities Director / Administration at Paradise Oaks RV ResortActivities Director / Administration at Paradise Oaks RV Resort
Jo'lene KapsJo'lene Kaps
Office Manager at Redwood coast cabins & rv resort. Shoreline RVOffice Manager at Redwood coast cabins & rv resort. Shoreline RV
Jacob DoyleJacob Doyle
Firefighter/Paramedic at Columbia County Fire RescueFirefighter/Paramedic at Columbia County Fire Rescue
Brian CarltonBrian Carlton
Rural Mail Carrier at United States Postal Service, USPSRural Mail Carrier at United States Postal Service, USPS