Summary
Overview
Work History
Education
Skills
Timeline
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Jessika Roden

Las Cruces,NM

Summary

Administrator bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I excel in being a liaison to business contacts, vendors, and customers. Experienced in accounting, payroll, and revenue. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Skilled in data entry and conflict mediation, excels in optimizing team performance and implementing cost-saving strategies, achieving significant efficiency improvements. Expert in fostering vendor relationships and promoting a secure, organized work environment.

Overview

15
15
years of professional experience

Work History

Senior Office Administrator

ABC North
01.2022 - 02.2025
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained strict confidentiality of sensitive information, protecting both company and employee privacy.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed bi-weekly payroll for 11 employees.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Bar Manager

Javelina Bar
08.2016 - 11.2021
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.

Office/Shop Manager

Victory Tattoo Company
06.2013 - 10.2015
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed new promotional campaigns to attract new customers.

Assistant Office Manager

Information Agent, Inc
03.2010 - 02.2014
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Recorded expenses and maintained accounting records.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Cross-trained and provided backup support for organizational leadership.

Education

Bachelor of Science - Multicultural & Gender Studies

California State University, Chico
Chico, CA
2010

Skills

  • Call Management
  • Appointment Scheduling
  • Account updating
  • Data Collection
  • Data Entry
  • Information Security
  • Report Generation
  • Complaint resolution
  • Paperwork Processing
  • Escalation management
  • Conflict Mediation
  • Filing
  • Call Center Operations
  • Staff Training
  • Credit adjustments
  • Critical Thinking

Timeline

Senior Office Administrator

ABC North
01.2022 - 02.2025

Bar Manager

Javelina Bar
08.2016 - 11.2021

Office/Shop Manager

Victory Tattoo Company
06.2013 - 10.2015

Assistant Office Manager

Information Agent, Inc
03.2010 - 02.2014

Bachelor of Science - Multicultural & Gender Studies

California State University, Chico

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