Jessica Rodkey
Lebanon,Pennsylvania
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand. Resourceful Relief Supervisor trained in efficient performance within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
21
21
years of professional experience
Work History
Production Trainer, Relief Supervisor
The Hershey Company
Hershey, PA
09.2017 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided feedback on employee performance based on observed results during training sessions.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored operations and reviewed records and metrics to understand department performance.
- Evaluated needs of department and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
Bartender
Deutscher Harmonie Maennerchor Club
Lebanon, PA
04.2008 - Current
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Adhered to company policies regarding responsible beverage service practices.
- Monitored customer behavior to ensure compliance with alcohol laws and regulations.
- Assisted in maintaining a clean and safe environment for both employees and patrons.
- Responded appropriately to difficult or irate customers in order to maintain a positive atmosphere in the gaming area.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Manager, Bartender, Server
Pine Meadows Golf Complex
Jonestown, PA
06.2003 - 10.2009
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
Education
High School Diploma -
Northern Lebanon Senior High School
Fredericksburg, PA06-1996
Skills
- Standard Operating Procedures
- Coaching and Mentoring
- Workforce Planning
- Continuous Improvement
Timeline
Production Trainer, Relief Supervisor
The Hershey Company
09.2017 - Current
Bartender
Deutscher Harmonie Maennerchor Club
04.2008 - Current
Manager, Bartender, Server
Pine Meadows Golf Complex
06.2003 - 10.2009
High School Diploma -
Northern Lebanon Senior High School