JESSICA RODRIGUEZ

I was in charge of opening and closing the office during business hours. Provided services to the clients in person or by telephone as follows:

• Emergency assistance in response to clients needs
• Referred clients to other legal agencies
• Provided information and resources
• Communicated with the shelter manager by checking the shelter’s capacity.
• Assisted with intakes for Temporary Restraining Orders and contacted clients to remind them of their Ex-Parte hearing.
• Processed payroll.
• Record daily receipt logs for in kind donations and cash donations on a monthly basis, mailed out “Thank You'' letters to agencies and community members who donated to the organization.
• Coordinated events such as WALK A MILE in her shoes and Dine for a Change, along with other events and fundraisers.
• Kept track of all the office inventories, and supplies.
• Assisted the Executive Director prepare for the Monthly Board meetings.
• Kept daily statistical demographic and data entry.
• Maintained daily office duties such as the daily mail and daily faxes, and housekeeping.
• Filed documents and retrieved records of clients who requested their information.
• Followed all policies, procedures and confidentiality.
• Provided great customer service by treating every client equal

• I was in charge of opening and closing the office during business hours
• Provided services to the clients in person or by telephone as follows:
• Emergency assistance in response to clients needs
• Referred clients to other legal agencies
• Provided information and resources
• Communicated with the shelter manager by checking the shelter’s capacity
• Assisted with intakes for Temporary Restraining Orders and contacted clients to remind them of their Ex-Parte hearing
• Processed payroll
• Record daily receipt logs for in kind donations and cash donations on a monthly basis, mailed out “Thank You'' letters to agencies and community members who donated to the organization
• Coordinated events such as WALK A MILE in her shoes and Dine for a Change, along with other events and fundraisers
• Kept track of all the office inventories, and supplies
• Assisted the Executive Director prepare for the Monthly Board meetings
• Kept daily statistical demographic and data entry
• Maintained daily office duties such as the daily mail and daily faxes, and housekeeping
• Filed documents and retrieved records of clients who requested their information
• Followed all policies, procedures and confidentiality
• Provided great customer service by treating every client equal

• Greeted and checked in patients, ran insurance eligibility, made new file charts for new patients, coded medical fee tickets for billing, received medical payments, processed payments, checked out patients
• Interpreted and translated for Spanish speaking patients, filed charts, pulled charts, opened and closed the clinic, scheduled and rescheduled appointments, and called patients to remind them of appointments
• Followed the Gateway procedures to properly schedule pediatric patients
• Ensured appropriate scheduling according to insurance: Medi-Cal, CMSP, Medicare, CHDP/ Gateway, Healthy Families, Sliding Scale, Private Insurance, Cash paying accounts
• Answered, screened and routed calls to the nurses station, dental department , utilizing a multi-line phone system
• Scheduled and reminded patients of their appointments
• Communicated with the Health Information Department (medical records), for patients who requested medical records.

• Provided great customer satisfaction
• Assist new and existing customers with the purchases of pampered chef products
• Greeted all customers in a professional and friendly manner
• Responded to customer inquiries
• Process and deposit all payments received
• Hosted conferences and events
• Coordinated fundraisers
• Educated and engaged customers through product demonstrations
• Interacted with customers and provided customer service to all customers who attended a demonstration
• Provided Team leadership, client relationships
• Attend and engage in networking seminars.

• Call center customer service representative
• Answered high volume of incoming calls
• Called participant to Schedule or Reschedule appointments, called to remind participants of their appointments
• Provided information to those who were interested in applying for the program
• Screened and qualified participants based on their income
• Imputed confidential information into the system
• Mailed vouchers to participants who were unable to make it to their appointment
• Filed vendor complaints forms
• Transferred participants in and out of state
• WIC offices where I would help participants in person
• Transferred foster children’s benefits when they had new foster guardians
• Certified as a Breastfeeding representative and helped educate new moms with breastfeeding.
• Traveled throughout San Diego County and provided community outreach and attended community health fairs
• Attended Seminars, community fairs and community event
• Connected with the Family Justice Center
• Assisted coordinator to investigate fraud cases

• Answered incoming calls
• Maintained and updated case files and calendars on a daily basis
• Prepared legal documents such as pleadings, petitions, and Immigration packets
• Composed and typed letters, memorandum and basic reports
• Coordinated activities by maintaining calendars, and scheduling meetings or appointments, utilizing computer and word processing software
• Organized data, received cash and check payments from clients, made bank deposits, handled office supplies inventory
• Attended immigration appointments with clients
• Filed documents to the Federal and County Court House
• Scheduled court dates and appearances
• Checked daily court calendars and schedules
• Checked bails/bond
• Translated documents from Spanish to English and English to Spanish
• Interpreted during meetings and first consultations

• Answered incoming call
• Filed daily invoices
• Accepted personal and confidential information from the customers
• Distributed refunds
• Processed payroll
• Always made sure our customers were treated fairly

• Assisted teacher during classroom management and document coordination to maintain a positive learning environment
• Assisted and mentored students in groups of up to 20-25 students by reviewing lessons, teaching and reviewing coursework
• Tutored students with math and English during class time and at the afterschool program
• Assisted with classroom activities, such as reading, math, crafts, etc
• Prepared homework packets, graded homework packets
• Attended class meetings
• Answered phones

• Managed database and physical file system
• Prepared records, for site visits and file audits
• Imputed data on file numbers, new and updated information, documents in the system
• Answered phones, numerically and alphabetically filed documents and files
• Checked daily court calendars for Attorneys
• Distributed mail
• Translated and interpreted
• Opened and closed files
• Entered data and demographics into the system
• Pulled files for case managers,
• Attended staff meetings
• Checked jail lists
• Accepted child support payments

• On call for Crisis Line

• Data Entry
• Filing (alpha/numerical)
• Prepared legal letters
• Answered phones
• Mail
• Greeted Clients
• Scheduled appointments