Jessica Rodriguez

Maria Stefan DDS Inc.

Stockton, CA

07.2013 - Current

Created and maintained filing systems, both paper and electronic.
Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
Answered incoming telephone calls, determined purpose of callers, and how to schedule the patients dental needs.
Greeted patients and discussed treatment plans.
Scheduled appointments for patients using Patterson Eaglesoft Software.
Developed patient relationships through phone, text, or email correspondence.
Assisted with monthly business meetings as requested by management team by providing reports, creating business agenda, weekly and monthly schedules.
Processed monthly invoices and coded dental services according to company procedure standards.
Reviewed dental claims and pre-determinations for accuracy before submission to dental insurance companies.
Responsible for ordering customized recall, birthday cards, and toothbrush bags for patients when needed.
Managed daily mail distribution including sorting out incoming and outgoing mail.
Ensured compliance of company policies, such as OSHA, HIPPA, and CPR.
Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.