Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Rodriguez

Irving,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Especially passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative fluent in English and Spanish language. Im an employee that is dedicated to providing excellent service to current and new customers. Very comfortable working in fast-paced environment attending to customer service needs including product questions, issue resolution and order processing.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist/Helper for Housekeeping

Hotel Suites
06.2023 - 09.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Cashier

Taco Bell
05.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Volunteer

YMCA
06.2015 - 08.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Education

High School Diploma -

Irving High School
Irving, TX
06.2023

Skills

  • Customer Service
  • Cash Handling
  • Customer Assistance
  • Product Restocking
  • Complex Problem-Solving
  • Communication Skills
  • Customer Support
  • Purchase Recommendations
  • POS Systems
  • Product Recommendations
  • Payment Processing

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist/Helper for Housekeeping

Hotel Suites
06.2023 - 09.2023

Cashier

Taco Bell
05.2021 - 10.2022

Volunteer

YMCA
06.2015 - 08.2017

High School Diploma -

Irving High School

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Jessica Rodriguez