Jessica Rodriguez
Salinas,CA
Summary
Ambitious Volunteer Coordinator effective at establishing structure and defining roles. I am an organized and dependable candidate who can successfully manage priorities with a positive attitude. My abilities are not limited to being added responsibilities in order to meet the SPCA's goals.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
SPCA For Monterey County
08.2022 - Current
- Assist over 50 customers daily during animal intake and adoptions.
- Identify customer issues with products or services, investigate causes and initiate resolutions.
- Trained new employees on customer care procedures to eliminate inefficiencies.
Animal Camp Assistant
SPCA For Monterey County
05.2022 - 08.2022
- Coordinated recreational materials, supplies, and snacks for activities to meet special needs and dietary restrictions.
- Educated campers about the SPCA organization and proper animal care and safety.
- Trained jr. Volunteers on assisting camp activities and following safety procedures involving 40 + campers.
Shift Lead
Togos Sandwiches
02.2020 - 01.2022
- Enforced company policies and regulations with employees to efficiently serve over 100 customers per day.
- Scheduled & facilitated numerous catering orders
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Arts - Humanities
Hartnell College
Salinas, CA07.2023
High School Diploma -
North Salinas High School
Salinas, CA05.2018
Skills
Team Leader
I am able to guide a team towards common goals
Web & Tech Savvy
I have a good understanding in modern technology
Bilingual & Biliterate in English & Spanish
I reach a large scale of Monterey County's demographic
Interpersonal skills
I build and maintain positive relationships with within the SPCA
Timeline
Customer Care Specialist
SPCA For Monterey County
08.2022 - Current
Animal Camp Assistant
SPCA For Monterey County
05.2022 - 08.2022
Shift Lead
Togos Sandwiches
02.2020 - 01.2022
Associate of Arts - Humanities
Hartnell College
High School Diploma -
North Salinas High School
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