Jessica Rodriguez
Cove,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
14
14
years of professional experience
Work History
VIP Reefer Sales Support
COSCO
08.2022 - Current
- Advanced Excel skills include and tables, use spreadsheets efficiently, and perform calculations and automation to process large volumes of data.
- Handle all daily reports for the Reefer department which including management reports, sales Lift tracker, booking report, incoming, shipping/receiving, weekly productions using Excel.
- Handle new requested reports.
- Update vendors and keep up with invoices and statements.
- Back up with customer service for Import/Export ticket portal
Office Assistant
Tubular Services Inc
02.2022 - 08.2022
- Updated daily production on multiple excel spreadsheets for heat treat, inspection, threading. as well as opened orders.
- Organized files, emailed daily reports to clients.
- Invoiced payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information and made sure the joint counts matched what was reported.
- Prepared shop orders with description and pricing as well as inspection work orders.
Insurance Sales Agent
Serna Insurance Agency
01.2019 - 01.2020
- Upsold products to policyholders and potential new clients.
- Engaged customers and provided high level of service by carefully explaining details about coverages.
- Wrote policies, finalized documents and filed paperwork.
- Exceeded team goals by partnering with staff to share and implement best practices.
- Reviewed coverage plans.
- Conducted research to identify ideal coverage options for customers.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Operated in fast-paced and driven sales environment.
- Kept thorough records of customer details and previous sales.
Customer Service Representative
Serna Insurance Agency
12.2011 - 01.2014
- Assisted customers in making payments on accounts and setting up payment plans.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Cashier/Sales Associate
Home Depot
08.2010 - 12.2011
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Built relationships with repeat customers to encourage loyalty.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Channelview High School
Channelview, TX05.2010
Skills
- Insurance sales strategy
- Team training and development
- Customer follow-up
- Cross-selling and upselling
- Training & Development
- Fluent in Spanish
- Customer service
- Microsoft Office
- Team building
- Organizational skills
- Data entry expertise
- Invoicing experience
- Account updating
- Excel spreadsheets
Timeline
VIP Reefer Sales Support
COSCO
08.2022 - Current
Office Assistant
Tubular Services Inc
02.2022 - 08.2022
Insurance Sales Agent
Serna Insurance Agency
01.2019 - 01.2020
Customer Service Representative
Serna Insurance Agency
12.2011 - 01.2014
Cashier/Sales Associate
Home Depot
08.2010 - 12.2011
High School Diploma -
Channelview High School
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