Jessica Rodriguez

• Receive and input accurately patient data information into CRM system

• Answer hospital phone call orders to initiate Monitoring and/or EEG reading requests

• Assist EEG technicians with troubleshooting including connection drops, lost sessions, and loose leads.

• Work with hospital personnel to resolve any monitoring issues in an urgent and efficient matter to minimize patient wait times to receive monitoring services.

• Assist with coordinating EEG tech's schedule and patient flow while maintaining patients care a priority.

• Estimate and coordinate travel times between hospitals, patients and availability and with costs in mind.

• Handled sensitive situations with empathy when dealing with distressed technicians and hospital personnel.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Shared patient monitoring status updates during shift changes for continuum of care.
• Provided excellent customer service to patients and medical staff.
• Organized patient records and database to facilitate information storage and retrieval.

• Enter and receive purchase orders in different systems (itrade, Vida, Web flowers)
• Customer service (via email and telephone) for online mass market program
• Process daily orders for online mass market program and print packing slips and solve any errors
• Communicate with farms in Columbia via email in Spanish and solve any delays, discrepancies and or questions
• Send approvals/ request to farms and an account manager for any changes and or delays
• Track incoming purchase orders and invoice once received in a timely manner while checking for accurateness
• Process credit for returns (Macola) of any damaged goods
• Create reports in excel to track incoming product and report any delays and notify corresponding parties
• Streamlined order processing procedures for increased efficiency and accuracy.
• Performed data entry for sales figures, metrics and other customer data.
• Assisted customers with sales needs such as inventory and shipping questions.
• Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
• Documented customer complaints and completed corrective action requests.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Stayed current on company offerings and industry trends.
• Communicate and update account managers of order status and or delays
• Plan and coordinate any rework of flower cases while analyzing time frames, cost and production.

• Credit returns made to us in a timely matter via original form of payment, credit card or gift card
• Create credit memos for return of merchandise
• Create and receive RMA's for all incoming Ecom customers
• Documented returned product details in Oracle inventory tracking system.
• Increased productivity through streamlined processes and system efficiency.
• Delivered high-quality customer service by gathering feedback on product deficiencies.
• Increased accuracy in return documentation by meticulously entering data into the system and verifying transaction details.
• Enhanced customer satisfaction by promptly processing returned items and issuing refunds or exchanges.
• Expedited high volume of returns during peak seasons, maintaining a consistently organized workspace.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Trained new personnel regarding company operations, policies and services.
• Investigated and resolved accounting, service and delivery concerns.
• Accurately input customer returns/ exchanges in Full circle system
• Prepare and ship out repair/ and or request
• Work with customer service to provide exceptional service to customers
• Input and load gift cards in different systems( profit point and AvaTax software)
• Email with customer in regards to questions and or concerns
• Adjust and modify price differences and or promotion differences calculating percent's and individual tax rates.