JESSICA RODRIGUEZ
Glendora,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Reliable and driven with an ability to work well under pressure while maintaining a pleasant demeanor.
Overview
12
12
years of professional experience
Work History
Lead Dairy Clerk
Sprouts Farmers Market Inc, Grocery
09.2022 - 09.2023
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Exceeded sales goals regularly by effectively upselling additional items during customer interactions.
- Established strong relationships with vendors to ensure timely deliveries and consistent product availability for customers.
- Contributed to the development of departmental policies and procedures, promoting consistency in operations across the team.
- Conducted regular price checks, ensuring accurate pricing on all products throughout the dairy section.
- Boosted overall store success by cross-merchandising dairy products with complementary items from other departments.
- Developed an efficient system for restocking shelves that helped reduce labor hours spent on stocking tasks.
- Ensured product quality and freshness by consistently monitoring inventory and rotating items as necessary.
- Maintained a safe working environment by adhering to proper food storage guidelines and promptly addressing any potential hazards.
Purchasing Coordinator
Q1 Test
10.2020 - 05.2021
- Maintained complete documentation and records of all purchasing activities.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Created purchase orders and had each signed by production managers.
- Collaborated with internal and external customers and managed all pricing and availability of all products.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Verified delivery of correct materials amounts to production pallets at right time.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Managed inventory levels effectively, reducing stockouts and excess inventory costs while maintaining optimal product availability.
- Ensured accurate documentation of procurement activities, maintaining a comprehensive and organized filing system that facilitated easy access to vital information when needed.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, contributing to overall operational effectiveness.
Reception/ Administrative Assistant
Amro Fabricating Company, Aerospace
01.2018 - 07.2018
- Maintain daily time sheets for all employees
- Greet and direct all customers to the appropriate person and/or department
- Direct incoming phone calls to the appropriate recipients
- Maintained office supplies for each department
Administrative Assistant / Customer Service Representative
Jacmar Food Services
03.2015 - 12.2015
- Provide front office support by courteously greeting customers, answering busy telephone calls and handling and/or routing appropriately
- Distribute mail and schedule appointments
- Resolve administrative problems by coordinating and preparing data reports identifying solutions
- Respond to all correspondence in a timely and swift manner
- Prepare specific routes for internal truck drivers which involves a detailed analysis to ensure minimum stops in the most cost efficient manner
- Process incoming and outgoing orders
Bank Teller, Bank of America
11.2011 - 11.2012
- Provided general account services to customers, such as receiving deposits, cashing checks, etc
- Opened new checking and/or savings accounts
- Promoted various bank products (i.e., money market accounts, CD’s and super accounts) and handled transactions when applicable
- Assembled all required documentation for processing and underwriting on each transaction
- Reconciled drawer at the end of each work day in a timely manner
Education
Charter Oak HS
Covina, CA06.2009
2018 -
NTMA Training Centers
Ontario, CASkills
- Logistics management
- Microsoft Office Suite Applications
- Telecommunication skills
- Accounts payables and receivables
- General reception duties
- Able to coordinate shipping and receiving activities
- Merchandising Strategies
- POS Systems
- Basic Excel knowledge
- Ability to read blue prints
- Sales and Retail Experience
- Retail analytics
Timeline
Lead Dairy Clerk
Sprouts Farmers Market Inc, Grocery
09.2022 - 09.2023
Purchasing Coordinator
Q1 Test
10.2020 - 05.2021
Reception/ Administrative Assistant
Amro Fabricating Company, Aerospace
01.2018 - 07.2018
Administrative Assistant / Customer Service Representative
Jacmar Food Services
03.2015 - 12.2015
Bank Teller, Bank of America
11.2011 - 11.2012
Charter Oak HS
2018 -
NTMA Training Centers