Jessica Rodriguez
Tulsa,OK
Summary
Experienced office administrative professional with a successful track record of delivering exceptional results for previous employers. Seeking a new lifelong career to expand and apply skills and knowledge. Proficient in various areas that can be seamlessly transferred to different fields, and equipped with bilingual capabilities to enhance customer service. Committed to delivering top-notch support and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Office Manager
Hugh McDougall DDS
06.2023 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled billing, training new staff and insurance
Treatment Coordinator
Kenosha Breeze Family Dentistry
09.2022 - 06.2023
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Handled all billing concerns
- Explained treatment choices to patients and helped determine best options.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
Office Manager
Craig E Buntemeyer DDS
06.2015 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Handled all billing, insurance verification, setting appointments
Education
Bachelor of Science - Criminal Justice
Northeastern State University
Broken Arrow, OK05-2020
Associate of Arts -
Tulsa Community College
Tulsa, OK05-2018
Skills
- Customer Service
- Office Management & Administration support
- Organizational Skills, Critical thinker, Problem solver
- Internet, Word, Excel, Social Media knowledge
- Clear oral/written communication
- Billing
- Bilingual (Spanish)
- Team Supervision
- OSHA / HIPAA/ CPR certified
Languages
Spanish
Full Professional
Timeline
Office Manager
Hugh McDougall DDS
06.2023 - Current
Treatment Coordinator
Kenosha Breeze Family Dentistry
09.2022 - 06.2023
Office Manager
Craig E Buntemeyer DDS
06.2015 - 05.2021
Bachelor of Science - Criminal Justice
Northeastern State University
Associate of Arts -
Tulsa Community College
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