Jessica Rodriguez
Denver,CO
Summary
Professional in cannabis industry, well-versed in product knowledge, customer service, and compliance regulations. Strong ability to work within team, adapt to changing demands, and achieve desired outcomes. Skilled in inventory management, sales techniques, and customer education, ensuring reliable and resourceful presence in any setting.
Overview
4
4
years of professional experience
Work History
Receptionist
Academy of Advanced Learning
03.2024 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Estes Express Lane
12.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
T-Mobile
02.2023 - 11.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Assistant Manager/Lead Budtender
Berkeley Dispensary
09.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Budtender
Starbuds
03.2021 - 08.2021
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Education
Hidden Lake High School
Westminster, CO06-2018
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Supporting medical patients
- Discussing cannabis
- Packaging products
- Counting money
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Academy of Advanced Learning
03.2024 - 11.2024
Customer Service Representative
Estes Express Lane
12.2023 - 03.2024
Sales Representative
T-Mobile
02.2023 - 11.2023
Assistant Manager/Lead Budtender
Berkeley Dispensary
09.2021 - 01.2023
Budtender
Starbuds
03.2021 - 08.2021
Hidden Lake High School
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