Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Rodriguez

Los Angeles,CA

Summary

Outgoing Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.Hardworking individual with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Western Dental & Orthodontics
Los Angeles, CA
09.2021 - Current
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Provided emotional support and counseling to patients during difficult times.
  • Monitored patient progress and updated care plans accordingly.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Verified visitors' identification cards before allowing access to the building.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Monitored office supplies inventory and placed orders when necessary.

Inventory Management

Flor Blanca Restaurant
Los Angeles, CA
01.2019 - 05.2025
  • Strengthened integrity, developing organization systems for records, reports and agendas.
  • Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.

Waitress Trainer

Flor Blanca Restaurant
Los Angeles, CA
08.2016 - 05.2025
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Greeted newly seated guests quickly and efficiently.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

Education

BBA - Business Administration And Management

California State University - Long Beach
Long Beach, CA

Skills

  • Inspecting goods
  • Inventory counting
  • Warehousing and delivery
  • Coordinating transportation
  • Problem solving
  • Maintenance
  • Dining customer service
  • Quality control
  • Price memorization
  • Conflict and dispute resolution
  • Relationship management
  • Credit and cash transactions
  • Cash management
  • Training and mentoring
  • Customer greeting
  • Loss prevention
  • Customer assistance
  • Cash drawer balancing
  • ID verification
  • Security monitoring
  • PowerPoint
  • Team development
  • Project collaboration
  • Managing multiple priorities
  • Critical thinking
  • Employee motivation
  • Staff training
  • Scanning and copying

Timeline

Patient Care Coordinator

Western Dental & Orthodontics
09.2021 - Current

Inventory Management

Flor Blanca Restaurant
01.2019 - 05.2025

Waitress Trainer

Flor Blanca Restaurant
08.2016 - 05.2025

BBA - Business Administration And Management

California State University - Long Beach
Jessica Rodriguez