JESSICA RODRIGUEZ
Chicago
Summary
Accomplished EKG Technician with 10 years of experience in healthcare. Hands-on experience with technical troubleshooting and accurate diagnostic results. Continually maintained positive attitude in emergent, stressful situations. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Telemetry Monitor Technician
Advocate Aurora Health
Oak Brook
12.2020 - Current
- Responsible for maintaining constant surveillance on the telemetry monitors, promptly notifying the Registered Nurse with any changes in the patient's heart rhythm, and handling high volume calls.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Responsible for overseeing staff, organize tasks for the shift, delegate and resolve issues as they arise.
Lead Patient Service Representative
Advocate Aurora Health
Chicago
06.2018 - 12.2020
- Appointment scheduling, registration, review of encounter forms for compliance and accuracy, billing cycle functions, and maintaining strict confidentiality of protected health information.
- Participated in continuous professional development opportunities to stay abreast of industry changes and maintain expertise in the field.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Responsible for overseeing staff, organize tasks for the shift, delegate and resolve issues as they arise.
- Handling of schedule assignments for staff, responsible for new employee training to help develop competent and confident staff members.
- Provided exceptional support to clinical staff during high-stress situations, ensuring efficient management of resources and optimal patient care.
Patient Service Representative
Advocate Medical Group
Ravenswood
05.2013 - 06.2018
- Scheduled appointments, verified insurance eligibility and coverage for patients, assisted with referrals, and maintained patient records.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Mother/Baby-Nursing Assistant
Swedish Covenant Hospital
Chicago
03.2008 - 11.2010
- Answered patient call lights, documented patient information, assisted with ambulation, and maintained unit stock levels.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Caregiver
Assyrian Universal Alliance Foundation
Lincolnwood
07.2007 - 08.2008
- Coordinated medical appointments, prepared records of client progress, and reported changes in client condition.
Assistant Manager
Payless Shoesource
Niles
08.2005 - 06.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed staff, inventory and resolved customer complaints.
Education
B.A. - Communications
Northeastern Illinois University
Skills
- Exceptional customer service
- Organizational skills
- Oral/written communication
- Interpersonal skills
- Analytical skills
- Problem resolution skills
- Innovative and reliable team player
- Bilingual
- Adaptable
- Handling Pressure
- Time Management
- Strong Work Ethic
- Self Motivated
- Loyal
- Continuous Learning Attitude
Certification
- Office of Emergency Management and Communications OEMC
- Advocate Navigate Workforce Initiative
- Certified Nurse Assistant
Languages
Spanish - Native or Bilingual
Timeline
Telemetry Monitor Technician
Advocate Aurora Health
12.2020 - Current
Lead Patient Service Representative
Advocate Aurora Health
06.2018 - 12.2020
Patient Service Representative
Advocate Medical Group
05.2013 - 06.2018
Mother/Baby-Nursing Assistant
Swedish Covenant Hospital
03.2008 - 11.2010
Caregiver
Assyrian Universal Alliance Foundation
07.2007 - 08.2008
Assistant Manager
Payless Shoesource
08.2005 - 06.2007
B.A. - Communications
Northeastern Illinois University