Jessica Rodriguez
Orem
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Jessica Sitani VAC LLC
Entrepreneur
08.2020 - 12.2023
- Successfully onboarded four high-paying clients within three weeks of launching my online service-based business, doubling income from previous full-time employment.
- Offered virtual assistance, social media management, and later, mindset coaching for mother entrepreneurs.
- Provided tailored support for small online businesses, including social media content creation, scheduling, audience engagement, and lead generation using platforms like Canva, Trello, Google Suite, CapCut, Instagram and Facebook.
- Designed and executed content strategies that scheduled 3–5 weekly posts per client across platforms, increasing visibility for their businesses.
- Supported a client’s program launch, contributing to onboarding four high-ticket clients (>$5K each) in one month and significantly boosting their revenue.
- Transitioned into mindset coaching, empowering clients to identify and overcome limiting beliefs, set actionable goals, and build confidence in their business and personal lives.
- Produced and edited my own podcast(Minding Bliss) focused on helping mompreneurs reclaim their mindset and life balance; handled all aspects of production using Zencastr and Audacity.
- Featured in online articles recognizing rapid business growth and impact in the coaching and virtual assistant space.
Customer Service Experience & Support
BambooHR
02.2020 - 08.2020
- Delivered world-class customer service through phone, email, and live chat, supporting HR professionals and business owners in effectively utilizing BambooHR’s platform.
- Guided clients through key features such as onboarding workflows and time-tracking tools, ensuring seamless employee onboarding and efficient HR operations.
- Educated users on best practices and tailored platform walkthroughs to fit each client's business needs, promoting long-term product adoption and satisfaction.
- Resolved complex issues in real-time, using strong problem-solving skills and product knowledge to deliver quick, effective solutions.
Training Specialist
Nu Skin Enterprises Inc
07.2019 - 02.2020
- Delivered bilingual (Spanish/English) training for new customer service representatives supporting Latin American markets (Mexico, Colombia, Chile, Peru, Argentina), both on-site and remotely via Zoom.
- Trained employees in effectively handling calls, emails, and service workflows using SAP, adapting guidance to the specific processes and regulations of each country.
- Supported international onboarding efforts, including in-person training in Peru and remote sessions for teams in Mexico and Argentina.
- Reinforced company service standards by coaching employees on country-specific language use and cultural nuance to ensure exceptional distributor support.
- Updated training materials in collaboration with team leads, utilizing PowerPoint, Google Drive, and SAP tools to reflect evolving policies and processes.
- Assessed trainee readiness and performance, ensuring team members met quality benchmarks before transitioning to live customer support.
Project Coordinator/Admin
Nu Skin Enterprises Inc
05.2019 - 07.2019
- Provided executive-level administrative support to the Director of the Americas Department, managing calendars, appointments, and high-level meetings.
- Acted as meeting scribe for departmental leadership, documenting key decisions and action items for cross-functional teams.
- Supported planning and logistics for a large-scale leadership meeting involving over 50 employees, ensuring smooth execution and communication.
- Utilized tools such as Excel, Google Suite, SAP, Asana, and Outlook to manage tasks, schedules, and documentation with efficiency and accuracy.
Data Entry Specialist
Nu Skin Enterprises Inc
02.2019 - 06.2019
- Accurately processed and validated distributor applications and onboarding documents for Latin American markets, ensuring compliance with country-specific requirements.
- Entered and maintained sensitive customer and distributor data using CRM, SAP, and Google Sheets, upholding strict confidentiality and data integrity standards.
- Collaborated closely with the Customer Service team to resolve documentation issues and streamline the distributor onboarding process.
- Ensured high levels of accuracy and efficiency while managing a large volume of records across multiple countries and systems.
Court Assistant Instructor
Suncrest Counseling
09.2016 - 11.2017
- Assisted in delivering court-mandated substance abuse courses (Prime for Life & Prime Solutions) across multiple locations, including American Fork, West Valley, and Clearfield.
- Facilitated class discussions, prepared instructional materials, tracked attendance, and ensured smooth class operations.
- Translated program content and legal documents (including police reports) into Spanish to support bilingual clients and therapists.
- Scheduled clients for court-ordered classes via phone and email, maintaining clear and professional communication.
- Reported attendance and compliance updates using Google Docs and a government court portal to ensure legal documentation standards were met.
Neurofeedback Technician
Suncrest Counseling
09.2016 - 11.2017
- Operated EEG equipment and administered neurofeedback sessions to clients with ADHD, PTSD, anxiety, trauma-related symptoms, and substance use disorders.
- Monitored clients during sessions and documented detailed progress notes to support individualized treatment plans.
- Collaborated closely with a licensed therapist to evaluate client responses and adjust neurofeedback protocols accordingly.
- Supported a diverse client base, including children and trauma survivors, in a clinical outpatient setting focused on mental health and behavioral improvement.
- Ensured a calm and supportive environment for clients while maintaining confidentiality and professional standards in data recording and treatment coordination.
Customer Service Representative
Nu Skin Enterprises Inc
03.2015 - 08.2016
- Provided bilingual (English/Spanish) customer support via phone, email, and live chat for distributors and retail customers across Latin America (Mexico, Colombia, Chile, Venezuela, Argentina) and North America (U.S./Canada).
- Assisted with distributor onboarding, product orders, account management, returns, and refunds using SAP, CRM systems, and Outlook.
- Delivered accurate and timely resolutions while maintaining a high standard of professionalism and cultural awareness across multiple markets.
- Ensured compliance with country-specific procedures and policies for order processing and distributor support.
- Maintained detailed records of customer interactions and escalated complex issues to appropriate departments for resolution.
Education
Behavioral Sciences
Utah Valley University
Orem, UT04-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Computer skills
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Jessica Sitani VAC LLC
Entrepreneur
08.2020 - 12.2023
Customer Service Experience & Support
BambooHR
02.2020 - 08.2020
Training Specialist
Nu Skin Enterprises Inc
07.2019 - 02.2020
Project Coordinator/Admin
Nu Skin Enterprises Inc
05.2019 - 07.2019
Data Entry Specialist
Nu Skin Enterprises Inc
02.2019 - 06.2019
Court Assistant Instructor
Suncrest Counseling
09.2016 - 11.2017
Neurofeedback Technician
Suncrest Counseling
09.2016 - 11.2017
Customer Service Representative
Nu Skin Enterprises Inc
03.2015 - 08.2016
Behavioral Sciences
Utah Valley University
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