Jessica Rodriguez
Amityville
Summary
Experienced with overseeing daily teller activities and maintaining operational efficiency. Utilizes team leadership to foster collaborative and productive environment. Track record of ensuring compliance with banking regulations and delivering excellent customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Financial Crime Risk Investigative Analyst position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Telle Manager
TD Bank
06.2021 - Current
- Supervised daily operations of teller line, ensuring compliance with policies and procedures.
- Trained and developed team members to enhance customer service skills and operational efficiency.
- Analyzed transaction processes, identifying areas for improvement and implementing best practices.
- Managed cash flow and balanced currency levels to minimize discrepancies and optimize resources.
- Conducted regular audits of cash drawers to maintain accuracy and prevent discrepancies in financial reporting.
- Complied with established internal controls and policies.
Assistant Head Teller
TD Bank
11.2020 - 06.2021
- Supervised daily cash handling processes, ensuring accuracy and compliance with banking regulations.
- Trained and mentored junior tellers on operational procedures and customer service best practices.
- Streamlined transaction processes, reducing wait times and improving customer satisfaction ratings.
Education
High School Diploma -
Liceo Canada
Dominican RepublicAccounting
UASD
Dominican RepublicSkills
- Customer service
- Cash handling and management
- Operational efficiency
- Workflow optimization
- Regulatory compliance
- Willing to learn
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
Timeline
Telle Manager
TD Bank
06.2021 - Current
Assistant Head Teller
TD Bank
11.2020 - 06.2021
High School Diploma -
Liceo Canada
Accounting
UASD
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