Summary
Work History
Education
Skills
Accomplishments
Volunteer Experience
Summary - Objective
Timeline
Generic

JESSICA Rodriguez

Fair Oaks,CA

Summary

To utilize my excellent interpersonal & knowledge of customer service to contribute to a positive work environment with a strong focus on valuing equity, diversity and inclusion initiatives.

Work History

Parking Enforcement Officer Intern

City of Woodland/Police Department
2024 - 2024
  • Assisted public with information and support regarding city resources, services and point of contacts
  • Maintained detailed logs and files for efficient record-keeping
  • Directed concerns, complaints and inquires in a positive manner
  • Prepared support materials and organized files for departmental use
  • Learned and adhered to departmental policies and procedures
  • Coordinated timely delivery and pickup of courier items that included checks, department fees, and invoices
  • Resolved customer disputes concerning tickets or fines incurred

Office Support Specialist II

City of Portland/Bureau of Development Services
2019 - 2022
  • Established and maintained effective interpersonal relationships with internal and external customers from diverse backgrounds
  • Responded and referred a high volume of public requests and inquiries on a 11-line system
  • Ensured cleanliness, organization and opening/closing of department
  • Directed walk ins and emails in a fast paced environment in English and Spanish
  • Performed basic counting/bookkeeping work which includes verifying or computing financial data, prepared billing invoices, reconciliation and reimbursement for bureau purchases
  • Researched billing records, invoices, and costs of permits, violations, and other city related inquiry
  • Collected and distributed payment from the public such as checks to the proper staff
  • De-escalated high stress situations over the phone, in person and via email
  • Adhered to confidentiality of records and information
  • Operated city and county specified software used for storing, locating, retrieving bureau permit records, customer accounts, invoices and employee information to analyze and understand complex inquiries and applications
  • Explained to customers both in writing and orally understanding of rules, regulations, and procedure of the development process
  • Make inquiries into, received and referred messages from County and State
  • Composed and formatted quality documents to reports and spreadsheets utilizing software programs and MS Office Suite
  • Act as a liaison between external and internal customers to meditate process related to problems
  • Trained and supported new front desk staff in facility protocol, processes, and policies

Recreation Counselor II

City of Portland/Portland Parks & Recreation
2018 - 2018
  • Transported city program materials and equipment to Portland Parks & Recreation's warehouse, community centers, Parks, Portland Public Schools and low income communities in a timely manner
  • Created a welcoming and positive atmosphere by providing excellent customer service and connecting multicultural communities to Portland Parks & Recreation resources
  • Composed and maintained accurate program records
  • Maintained safety by monitoring youth and the public
  • Organized, planned, and lead recreational activities for the public and youth
  • Assisted and instructed public in complying with specific program policies and procedures

Community Service Aide I

City of Portland/Bureau of Environmental Services
2017 - 2018
  • Filed documents including disciplinary, grievances, performance reviews, training requests, travel claims, training certifications, health and medical documents into bureau employee personnel files
  • Alerted staff when guests arrived for meetings
  • Managed excel spreadsheet containing information on vacant and filled positions within BES
  • Utilized SAP to verify city staff data
  • Provided support to hiring managers and Sr. Recruiters regarding recruitment
  • Assisted with clerical, administrative and reception duties
  • Administered new employee badge access and orientation process
  • Helped coordinate and site set-up and clean-up for new hire orientation presentations
  • Lead the onboarding process for new hires and assembled hire kits
  • Prepared binders, pamphlets, and other materials for meetings and programs; complied, copied and distributed information/document packets for presentations, ensuring completeness and accuracy of contents

Education

BS of Science - Criminal Justice

Portland State University
Portland, OR
12.2021

Oregon Women's New Leadership

Portland State University
01.2018

01.2018

Highschool Diploma -

Franklin High School
Portland, OR
01.2016

Skills

  • Administrative
  • Bilingual (Spanish)
  • Effective Communication
  • Interpersonal
  • MS Office Suite
  • Team Player
  • Ability to Problem Solve

Accomplishments

  • Carpe Mundi Study Abroad Program - 2018
  • Recipient of Fund for Education Abroad Scholarship and Benjamin A. Gilman International Scholarship - 2018
  • Oregon Women's New Leadership Portland State University Program - 2018

Volunteer Experience

  • Portland Police Bureau, Boy Strength Program lead, Managed community based classroom educational classes, educating and empowering youth to become leaders of nonviolence, 2021
  • Portland Police Bureau, Shop With a Cop event assistant, Assisted officers in the annual event, equipping immigrant and refugee youth with back-to-school supplies, 2021
  • City of Portland, Bureau of Environmental Services, Charitable Campaign Coordinator, Raised $54,253, 2018
  • Portland Parks and Recreation, Youth Conservation Crew member, Maintained and beautified Portland community park/trails, 2016

Summary - Objective

To utilize my excellent interpersonal & knowledge of customer service to contribute to a positive work environment with a strong focus on valuing equity, diversity and inclusion initiatives.

Timeline

Parking Enforcement Officer Intern

City of Woodland/Police Department
2024 - 2024

Office Support Specialist II

City of Portland/Bureau of Development Services
2019 - 2022

Recreation Counselor II

City of Portland/Portland Parks & Recreation
2018 - 2018

Community Service Aide I

City of Portland/Bureau of Environmental Services
2017 - 2018

BS of Science - Criminal Justice

Portland State University

Oregon Women's New Leadership

Portland State University

Highschool Diploma -

Franklin High School

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JESSICA Rodriguez