Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Jessica Roesel

Morris,IL

Summary

Accomplished Office Manager with enhancing operational efficiency and customer satisfaction. Expert in office administration and customer service, demonstrated through successful vendor negotiations and community outreach initiatives. Skilled in multitasking and clear communication, consistently achieving company objectives through strategic planning and team leadership.

Overview

17
17
years of professional experience

Work History

Office Manager

KHA Logistics LLC.
09.2018 - 11.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Grocery Shift Supervisor

Jewels Osco
02.2014 - 04.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Shift Manager

Subway Restaurants
03.2007 - 07.2012
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.

Education

Bachelors in Business Management - Operations Management

DeVry University
Lisle, IL
05.2011

High School Diploma -

Joliet Township High School (West Campus)
Joliet, IL
05.2006

Skills

    Customer Service

    Office Management

    Organizational Skills

    Office Administration

    Excellent multi-tasking ability

    Customer Relations

    Clear oral/written communication

Timeline

Office Manager

KHA Logistics LLC.
09.2018 - 11.2023

Grocery Shift Supervisor

Jewels Osco
02.2014 - 04.2017

Shift Manager

Subway Restaurants
03.2007 - 07.2012

Bachelors in Business Management - Operations Management

DeVry University

High School Diploma -

Joliet Township High School (West Campus)

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Jessica Roesel