Jessica Rogers

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership. Helping Veterinary Tech to draw blood, run bloodwork thru idexx, Pull up medications, help with treatments and monitor hospitalize pets
• Managed upward to 50 Clients calls Per day.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.
• Promoted available products and services to customers during service, account management, and order calls.
• Managed timely and effective replacement of damaged or missing products.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Developed and updated databases to handle customer data.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Increased efficiency and team productivity by promoting operational best practices.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Implemented and developed customer service training processes.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• also help relive the assistant for lunch by monitoring pets under anesthesia.
• Dental charting and radiographs and sending all medical records
• managed all phone call from client and veterinary clinic, upwards of 50 plus call daily.
• Understanding what is an emergency and why

• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Administered medications to animals in treatment and documented changes in condition.
• Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Groomed and bathed animals to maintain hygiene and appearance.
• Restrained animals for examination and treatment.
• Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
• Followed safety protocols for handling animals.
• Prepared animals for surgical procedures.
• Maintained clean and safe animal living areas.
• Cleaned, sterilized and maintained surgical instruments and equipment.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
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