Summary
Overview
Work History
Education
Skills
Certification
Timeline
Jessica Rogers

Jessica Rogers

Dunedin,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Tarpon Springs Distillery
10.2019 - Current
  • Work with local establishments to promote a new liquor band
  • Created partnerships with local foundations with annual contributions
  • Developed the infrastructure for profitable and successful tours and tastings
  • Operate the bar and music venue with a natural ability in customer service, cultivating guest relationships and ensuring quality
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Built the infrastructure for front of the house staff training
  • Financial accountability and administrative responsibilities of daily operations.

General Manager

Sake23
06.2015 - 09.2019
  • Implemented Advertising Campaigns working with local venues and publications with incentive programs tracking and analyzing the profitability and effectiveness of each marketing campaign
  • Created partnerships with local schools and Museums with a "Give Back Program" raising money for each partnership quarterly
  • Developed the infrastructure for off-site catering and drop-offs
  • Always oversaw the restaurant with a natural ability in customer service cultivating guest relationships and ensuring quality
  • Built the infrastructure for front of the house staff training
  • Financial accountability and administrative responsibilities of daily operations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

Bartender

Parkshore Grill
09.2009 - 07.2015
  • Customer service and sales of high-end wines and locally sourced sustainable product in a detailed and timely manner
  • Ensured positive guest experience with extensive knowledge base of all aspects of the business.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server/Bartender/Key Employee/Event Coordinator

OSI
02.2001 - 09.2009
  • Execution and planning of events, motivating and direction of staff
  • Daily operation of restaurant and catering including staffing
  • Support staff for stores in need of staff relief.

Education

High school diploma or GED -

Southeastern College
09.2013

Skills

  • Payroll
  • Inventory
  • Scheduling
  • Training
  • Operations
  • Retail sales
  • Team Building
  • Inventory Management
  • Word
  • Communication skills
  • Guest Relations Experience
  • Event Planning
  • Management
  • Guest Services
  • Restaurant Management
  • Vendor Sourcing
  • Contract Negotiations
  • Customer Retention
  • Account Management

Certification

  • Paramedical Aesthetics -1380 hours, 09/01/13, Present
  • Facial Specialist, 09/01/18, 09/01/20
  • Food Handler Certification

Timeline

General Manager - Tarpon Springs Distillery
10.2019 - Current
General Manager - Sake23
06.2015 - 09.2019
Bartender - Parkshore Grill
09.2009 - 07.2015
Server/Bartender/Key Employee/Event Coordinator - OSI
02.2001 - 09.2009
Southeastern College - High school diploma or GED,

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Jessica Rogers