Jessica Rogers
Summary
Accomplished Retail Pharmacy Manager with a proven track record at Rite Aid, enhancing operational efficiency, patient care and workflow optimization. Dedicated employee with 23+ years of retail pharmacy experience with patient safety and satisfaction at the forefront. Skilled in team leadership and professional ethics, Demonstrated success in staff development and regulatory compliance, significantly improving pharmacy performance. Fosters long lasting, meaningful relationships with patients and builds trust.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Manager
Rite Aid
08.2004 - Current
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
- Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
Community Pharmacy Intern
Rite Aid
03.2001 - 07.2004
- Assisted pharmacists in accurately filling prescriptions, ensuring patients received correct medications and dosages.
- Gained extensive knowledge of various drug classifications and their therapeutic uses, applying this information to optimize patient care during daily interactions.
- Assisted with inventory control, maintained levels, checked invoices and entered inventory information into computer.
Education
Doctor Of Pharmacy -
Ferris State University
Big Rapids, MI04.2004
Skills
- Prescription Verification/accuracy
- Professional ethics
- Medication Dispensing
- Pharmaceutical knowledge
- Detail-oriented
- Patient Counseling
- Workflow Optimization
- Clear, concise communication
- Works well as part of a team
Certification
APhA certified immunizer since 2011
Current CPR certification
-American Red Cross Basic Life support training valid
until March 2025
Timeline
Retail Pharmacy Manager
Rite Aid
08.2004 - Current
Community Pharmacy Intern
Rite Aid
03.2001 - 07.2004
Doctor Of Pharmacy -
Ferris State University