Jessica Rogers
Summary
Positive, reliable, and proactive individual with strong understanding of customer service and team leadership. Possesses skills in managing staff, overseeing daily operations, and ensuring high level of customer satisfaction. Committed to enhancing store performance and creating positive experience for associates and customers.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
Lowe's Home Improvement
10.2022 - Current
- Supervising, observing and monitoring daily front end operations
- Driving team results with metrics and engagement
- Knowledge of day to day store operations
Head Cashier
Lowe's Home Improvement
03.2021 - 10.2022
- Managing daily front end schedules
- Knowledge of cash office operations and basic IT operations
- Giving overrides and making managerial decisions based on needs of the business or front end operations
- Delegating tasks to associates based on a need basis
Key Holder/Assistant Manager/Produce/Cashier/Deli Clerk/Stock Associate
Waddell's IGA
06.2016 - 03.2021
- Maintaining cash register drawers before and after shifts to ensure that amounts are correct and that there is adequate change
- Communicate with customers regarding orders, comments, and complaints
- Prepare and serve food for customers, slice meats and cheeses, and maintain cold grab and go options
- Promoting specific item options to drive sales and achieve add-on purchases; As well as, monitoring sales events, adding new merchandise, and ringing up purchases
- Operating cash registers and collecting payments while providing accurate change
- Training new team members in cash register operation, stock procedures and customer service
- Learned roles of other departments to provide coverage and keep the store operational
- Managing an inventory and keeping up with social media to provide more coverage of sales for different departments
- Managing financials in the three major departments while comparing to previous years and seeing where growth can be needed and provided
Education
Bachelor of Science - Zoology
Ball State University
Muncie, IN12.2018
High School Diploma - undefined
Western High School
Russiaville, IN05.2015
Skills
- Adaptive Learner
- Knowledge of Herpetology, Mammals, Wildlife
- Computer Skills
- Social Media Management
- Customer Service
- Leadership
- Supervisory Experience
- Problem-solving skills
- Workflow management
- Complaint resolution
- Time management
- Training and mentoring
Timeline
Front End Supervisor
Lowe's Home Improvement
10.2022 - Current
Head Cashier
Lowe's Home Improvement
03.2021 - 10.2022
Key Holder/Assistant Manager/Produce/Cashier/Deli Clerk/Stock Associate
Waddell's IGA
06.2016 - 03.2021
High School Diploma - undefined
Western High School
Bachelor of Science - Zoology
Ball State University