Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jessica Rogers

Gulfport,MS

Summary

Dynamic and dedicated professional with extensive experience in customer service at Palace Casino And Hotel. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Recognized for building loyal customer relationships and maintaining a clean, safe environment while adhering to food safety and alcohol awareness standards.

Overview

10
10
years of professional experience

Work History

Cocktail Waitress

Palace Casino And Hotel
04.2024 - Current
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
  • Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
  • Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
  • Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
  • Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
  • Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
  • Assisted with bartending duties during high-volume shifts.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
  • Answered customers' questions, recommended items, and recorded order information.

Waitress

Cracker Barrell Old Country Store
08.2021 - 09.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Job Coach

Ability Works of Harrison County
08.2018 - 11.2020
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Developed and maintained relationships with community resources to support job coaching.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
  • Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
  • Collaborated with local employers to identify job opportunities for clients.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.

Certified Nursing Assistant

Pillars Nursing Home
09.2015 - 07.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.

Education

No Degree - Certified Nursing Assistant Training

Mississippi Gulf Coast Community College
Perkinston, MS
10-2014

High School Diploma -

Enesto Rondon High School
Manila, Philippines
03-2010

Skills

  • Strong multitasking
  • Energy and enthusiasm
  • Customer service
  • Outgoing and friendly
  • Attention to detail
  • Cleaning and sanitization
  • Reliable and punctual
  • Food safety
  • Adaptable personality
  • Maintaining composure
  • Flexible schedule
  • Alcohol awareness
  • Memory retention
  • Initiative-taking
  • Sales strategy
  • Collaboration

Languages

Filipino
Native or Bilingual
English
Native or Bilingual

Interests

Personal Training and Fitness

Nutrition

Timeline

Cocktail Waitress

Palace Casino And Hotel
04.2024 - Current

Waitress

Cracker Barrell Old Country Store
08.2021 - 09.2023

Job Coach

Ability Works of Harrison County
08.2018 - 11.2020

Certified Nursing Assistant

Pillars Nursing Home
09.2015 - 07.2018

No Degree - Certified Nursing Assistant Training

Mississippi Gulf Coast Community College

High School Diploma -

Enesto Rondon High School

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