Jessica Rogers
Milford,NJ
Summary
Hardworking Service Advisor focused on completing work quickly to consistently exceed targets. Dedicated to high levels of customer satisfaction. Reliable team member accustomed to taking on challenging tasks. Ability to quickly learn new processes. Organized and motivated with specialized knowledge in automotive and customer service.
Overview
16
16
years of professional experience
Work History
Automotive Service Advisor
Flemington Ford
01.2014 - Current
- Communicate services needed in a calm, knowledgeable, and informative manner.
- Build service quotes for repairs needed through computer program ADP.
- Utilize time management skills and organization.
- Prepared and updated vehicle records and tracked parts and labor for billing to customers.
- Made appointments for customers, and kept them up to date of vehicle status and completion.
- Addressed customers concerns/complaints and maintained customer satisfaction.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Parts and Customer Service Manager
Cort Auto Body
04.2010 - 01.2014
- Reviewed repair estimates to order and track parts.
- Maintain customer deadlines, and kept informed of repairs.
- Greet customers and ascertain what each customer wants or needs.
- Responded to grievances, trends, variances, and complaints.
- Handled staff operations, including inbound and outbound calling.
- Contacted and provided estimates with insurance companies.
Cashier/Customer Service Representative
Kohls
02.2010 - 12.2013
- Provided customers with a satisfactory experience.
- Greeted customers and located their merchandise within a timely matter.
- Utilize customer service and communication skills.
- Assisted customers with locating items, answering questions and providing direction and service.
- Processed cash register transactions by inputting product costs and giving back change.
Education
Automotive Repair : Automotive Body Repairs
Baran Institute of Technology
East Windsor, CT01.2010
High School Diploma - undefined
Hunterdon Central Regional High School
Flemington, NJ06.2008
Skills
- Sales and Marketing
- Administration and Management
- Problem-solving
- Multitasking
- Critical Thinking
- Customer and Personal Service
- Organization
- Task prioritization
- Customer relations
- Work order management
- Documentation and reporting
- Strong work ethic
Timeline
Automotive Service Advisor
Flemington Ford
01.2014 - Current
Parts and Customer Service Manager
Cort Auto Body
04.2010 - 01.2014
Cashier/Customer Service Representative
Kohls
02.2010 - 12.2013
High School Diploma - undefined
Hunterdon Central Regional High School
Automotive Repair : Automotive Body Repairs
Baran Institute of Technology
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