Jessica Rogers
Lincolnton,GA
Summary
Excelling in customer service and inventory management. Proven ability to multitask and maintain high standards of cleanliness while ensuring food quality. Skilled in cooking and event catering, consistently enhancing guest satisfaction through attention to detail and efficient service.
Overview
8
8
years of professional experience
Work History
Cook/dishwasher/waitress
Augsburg Haus
03.2023 - 02.2026
- Maintained cleanliness and organization of kitchen workspace adhering to safety standards.
- Assisted in inventory management, tracking supplies, and ordering ingredients as needed.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
- Washed dishes and assisted in bussing tables.
- Managed order taking and delivery accurately, minimizing wait times and errors.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled cash transactions efficiently, ensuring accurate payment processing and change management.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
Bakery Cashier
Smallcakes Cupcakery
01.2018 - 02.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized display areas for baked goods.
- Assisted customers with product selection and provided recommendations.
- Handled cash and credit card payments accurately to ensure financial integrity.
- Collaborated with team members to manage high-volume service during peak hours.
- Monitored inventory levels and communicated restock needs to management.
- Provided exceptional customer service, enhancing overall shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Boosted sales through suggestive selling of bakery products and promoting daily specials.
- Reduced wait times for customers by quickly processing transactions while maintaining accuracy levels in an often fast-paced environment.
- Provided excellent service through timely bagging of purchased items, ensuring freshness and quality upon customer departure.
- Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
- Demonstrated knowledge of store promotions, events, and loyalty programs to inform customers about potential savings opportunities or rewards benefits.
- Determined appropriate change amounts when given large bills or foreign currency transactions through efficient mental math calculations or use of a calculator when necessary.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Measured and mixed ingredients accurately to assist in baking process.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Lincoln County High School
Lincolnton, GASkills
Customer service
Cooking
Cleaning and organization
Food handling
Multitasking and organization
Ingredients measuring
Event catering
Pastry making
Time management
Attention to detail
Staff training
Inventory management
Timeline
Cook/dishwasher/waitress
Augsburg Haus
03.2023 - 02.2026
Bakery Cashier
Smallcakes Cupcakery
01.2018 - 02.2026
High School Diploma -
Lincoln County High School