Jessica Rojas

• Prepared and served an average of 50 smoothies per shift.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas, smoothies, and crepes, as well as how to operate the POS system.
• Used POS system to enter orders, process payments and issue receipts.

● Greeted and managed table seating for over 200-300 people per shift.
● Memorized menu items provided to guest in order to deliver efficient customer
service and recommendations.
● Skillfully adapted and resolved conflict resulting in 100% customer satisfaction.
● Maintained a tidy workspace and enforced up to date covid-19 regulations.
● Operated POS terminals to input orders, split bills and calculate totals.
● Supported serving staff, food runners and bussers to keep dining room
presentable and ready for guests.
● Helped restaurant staff set up small and large events to coordinate smooth
execution.
● Answered phone inquiries to schedule and confirm reservations and respond to
service questions.
● Managed guest expectations by relaying information regarding hours, wait times
and specials.

● Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
● Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
● Re-stocked and organized to provide efficiency in our food
● Prepared over 500 tamales per month to provide a proficient service.
● Gathered ingredients and cleaned and cut food items to prep recipes.
● Operated cash register to process cash, check and credit card transactions.