Jessica Roltsch
Katy,Texas
Summary
Experienced in managing operational tasks and implementing streamlined processes to enhance efficiency. Demonstrates exceptional organizational and communication skills to support team goals and ensure seamless operations. Proven track record of problem-solving and adaptability in fast-paced and ever-changing environments.
Overview
8
8
years of professional experience
Work History
Pet Care Operations Assistant Manager
Rover Oaks Pet Resort
05.2023 - Current
- Assisted management team with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Collaborated with other departments to foster smooth operation of daily processes.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Volunteered to help with special projects of varying degrees of complexity.
Wellness Coordinator
Massage Envy
09.2021 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Client Experience Specialist
Alta Resources: Proctor & Gamble
04.2017 - 06.2021
- Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided comprehensive product knowledge and support, enabling clients to make informed decisions about their purchases.
- Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
- Cross-trained and backed up other customer service managers.
Skills
- Positive attitude
- Professional and friendly
- MS office
- Attention to detail
- Administrative support
- Inventory management
- Policy and procedure adherence
- Document management
- Hiring and training
- Employee scheduling
Timeline
Pet Care Operations Assistant Manager
Rover Oaks Pet Resort
05.2023 - Current
Wellness Coordinator
Massage Envy
09.2021 - 05.2023
Client Experience Specialist
Alta Resources: Proctor & Gamble
04.2017 - 06.2021
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