Hi, I’m
Jessica Roman
New York,NY
Summary
Ambitious and results-oriented Insurance Agent, Business Owner, and Sales Manager bringing 15 years leveraging industry and market trends to shape consultative approaches, customize valuable solutions and drive business growth. Seasoned in building key partnerships and customer relationships and employing competitive intelligence to capitalize on business opportunities.
Overview
28
years of professional experience
Work History
Globe LifeNew York, NY
Insurance Agent
09.2024 - Current
Job overview
- Educate clients on insurance policies and coverage options to align with personal needs.
- Increase client retention by 20% through excellent customer service and timely follow-ups.
- Maintain a closing ratio of 87.5%, 20% higher than the company standard.
- Build and maintain a portfolio of 60+ clients through referrals and lead generation.
LululemonNew York, NY
Events & Guest Experience Leader
09.2022 - 09.2024
Job overview
- Assist with event management teams on various corporate events: run club (RUN HQ, noname), Healthy on the Hudson, and Women's casual pop-up to create brand awareness and community.
- Support in helping 352 runners to prepare for New York, Chicago, and Berlin marathons for our noname run club.
- Establish relationships with lululemon ambassadors to build connection with the lululemon brand and with their personal branding.
- Mentor, train and develop new hires in customer service, sales management, and back of house operations as to be fully prepared in their roles.
Jessica Roman, Inc.New York, NY
Founder/CEO
01.2012 - 09.2024
Job overview
- Founder of a Coaching business of $100K+ in annual revenue, providing business development, creation of operational procedures and workflow.
- Assist clients with developing life management skills and coping mechanisms to handle daily living requirements.
- Provided life skill support to clients in health and wellness, mental health and substance abuse recovery programs under the direction of in-house psychologists (The Dorm, Koved, Dr. Cass) with a focus and awareness of choices, actions, and responsibility.
FICSNew York, NY
Director of Business Development//Sales Manager
07.2019 - 06.2022
Job overview
- Cultivated and maintained industry relationships (Nike, Tone House, Rhone) for a fast growing start-up in the health and wellness field to capitalize on opportunities and maximize business success.
- Lead membership acquisition (Ambassador program), creating 20 new members monthly (10% MoM growth of members).
- Grew event sales by facilitating 3 monthly events with 1st tier health industry companies (lululemon, Goldman Sachs, Central Park Run Club).
- Created business ideas to expand access and reach of services - Run club & FICS after hours events to increase membership and awareness.
Private Paws, LLCNew York, NY
Founder/Chief Executive Officer
04.2014 - 08.2019
Job overview
- Established and operated a pet care business catering to an average of 15 clients throughout New York City simultaneously and generating more than $150,000 in annual revenue.
- Hired, trained and supervised 5 part-time employees to ensure consistency in the services offered.
- Trained employees in customer relations strategies and animal handling protocols, facilitating optimal public interest and support.
Intertex Apparel GroupManhattan, NY
Account Sales Executive//Junior Account Executive
02.2008 - 03.2012
Job overview
- Sold junior apparel to department stores through a large wholesaler to new and existing clients for an apparel wholesaler within a $20M annual line of business.
- Established new accounts with Bloomingdale’s and Nordstrom and grew sales with current clients by 75%.
- Developed and sold junior activewear from the ground up to $8M to department stores as a newly created line of business for an apparel wholesaler.
Saks Fifth AvenueEast New York, NY
Style Advisor
06.2004 - 02.2008
Job overview
- Independent Style Advisor motivated to maintain customer satisfaction and contribute to company revenue by executing sales, service and customer experience initiatives driving $500k+ in sales.
- Created exceptional experiences for clients, built long-term relationships and helped clients find perfect style solutions to fit individual fashion needs while maximizing sales volume.
- Set appointments and met with clients in showrooms to conduct personalized wardrobe planning for both casual and professional looks and guided client through custom experience.
Barneys New YorkNew York, NY
Sales Specialist
09.2003 - 06.2004
Job overview
- Managed the stock rooms, inventory control, and replenishment of a $15MM business.
- Assisted with vendor trunk shows and special events.
- Organized and supported office activities for staff to continuously improve operations and maximize productivity.
Neiman MarcusKing of Prussia, PA
Sales/Coordinator
06.1997 - 08.2003
Job overview
- Built a client book of $750k+ for clients based on their individual style, body type, and personality while developing relationships with them.
- Organized and maintained an inventory of clothing and accessories in the Couture department for a $7MM business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
New York UniversityNew York, NY
Master's from Social Work
Philadelphia University
Master's from Business Administration
05.2003
Philadelphia University
Bachelor's from Fashion Merchandising
05.2002
Skills
- Excellent interpersonal skills with demonstrated patience, tact, and respect
- Knowledge of leadership and management skills
- Ability to interact with all levels of the organization
- Sales leadership and training
- Networking
- Training and mentoring
- Excellent communicator
- Work force management
- Excellent sales techniques
- Microsoft Word, Excel, and PowerPoint
Timeline
Insurance Agent
Globe Life
09.2024 - Current
Events & Guest Experience Leader
Lululemon
09.2022 - 09.2024
Director of Business Development//Sales Manager
FICS
07.2019 - 06.2022
Founder/Chief Executive Officer
Private Paws, LLC
04.2014 - 08.2019
Founder/CEO
Jessica Roman, Inc.
01.2012 - 09.2024
Account Sales Executive//Junior Account Executive
Intertex Apparel Group
02.2008 - 03.2012
Style Advisor
Saks Fifth Avenue
06.2004 - 02.2008
Sales Specialist
Barneys New York
09.2003 - 06.2004
Sales/Coordinator
Neiman Marcus
06.1997 - 08.2003
New York University
Master's from Social Work
Philadelphia University
Master's from Business Administration
Philadelphia University
Bachelor's from Fashion Merchandising
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