Jessica Roman De Leon
housekeeping
Placentia,CA
Summary
Proactive professional with extensive expertise in housekeeping management and inventory oversight, enhancing guest satisfaction through effective team leadership and quality control initiatives, resulting in improved service delivery and operational efficiencies.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
Residence Inn By Marriot
Placentia, California
12.2024 - Current
- Supervised daily housekeeping operations to ensure guest satisfaction.
- Inspected guest rooms for cleanliness and adherence to brand standards.
- Scheduled housekeeping staff shifts to maintain optimal coverage.
- Coordinated with front desk to manage special requests and guest needs.
- Managed inventory of cleaning supplies and equipment for efficient use.
- Resolved guest complaints regarding room cleanliness promptly and professionally.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Managed team of employees, daily progress reports and overall project planning.
- Explained goals and expectations required of trainees.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Customer Service Cashier
Metro by T-Mobile
Anaheim, California
02.2018 - 12.2018
- Assisted customers with inquiries about products and services offered.
- Maintained clean and organized cashier area to enhance customer experience.
- Handled cash, credit, and debit transactions with attention to detail.
- Educated customers on device features and service plans available.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
Assistant Manager
Little Caesars Pizza
Placentia, California
01.2013 - 08.2013
- Ensured compliance with health and safety regulations during food handling.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Housekeeper
Maria's Housekeeping
Anaheim, California
01.2011 - 11.2011
- Cleaned residential and commercial spaces using industry-standard cleaning equipment.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept, mopped, vacuumed and polished floors of all types.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
Education
High School Diploma -
Anaheim High School
Anaheim, CA08-2013
Skills
- Housekeeping management
- Quality control
- Inventory management
- Staff scheduling
- Safety compliance
- Customer relationship management
Accomplishments
Best employee of the year, Promoted from housekeeping into Supervisor after 6 months
Languages
English
Professional
Spanish
Professional
Affiliations
- Hands on in every department Front Desk, Engineering, Housekeeping. Always looking to grow and learn new stuff
Timeline
Housekeeping Supervisor
Residence Inn By Marriot
12.2024 - Current
Customer Service Cashier
Metro by T-Mobile
02.2018 - 12.2018
Assistant Manager
Little Caesars Pizza
01.2013 - 08.2013
Housekeeper
Maria's Housekeeping
01.2011 - 11.2011
High School Diploma -
Anaheim High School
Similar Profiles
Yicaury HernandezYicaury Hernandez
Breakfast Cook at Residence Inn By MarriotBreakfast Cook at Residence Inn By Marriot
Laura ObandoLaura Obando
Hotel Housekeeper at Residence Inn By MarriotHotel Housekeeper at Residence Inn By Marriot
Grace AdelakunGrace Adelakun
Guest Service Agent at Residence Inn by MarriotGuest Service Agent at Residence Inn by Marriot
MEGAN SANDERSMEGAN SANDERS
Education Specialist at Garden Grove Unified School DistrictEducation Specialist at Garden Grove Unified School District
Ryan BennettRyan Bennett
Quality Line Inspector at Solventum (formerly 3M OCSD)Quality Line Inspector at Solventum (formerly 3M OCSD)