Jessica Romeus-Valentin
Elmont,NY
Summary
Human Resources Executive with a background in corporate human resources. Highly skilled in handling personnel management, hiring, and maintenance of HR records. Experienced with HRIS and data-driven approaches to personnel management, benefits administration and organizational development. Record of success in improving recruitment and retention. Manages the administration of employee compensation and employee benefits.
Overview
6
6
years of professional experience
Work History
Director of Human Resources
Affinity Home Care, LLC
10.2022 - Current
- Develop and implement HR strategies aligned with the agency's goals and objectives.
- Directed each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding.
- Foster positive employee relations by addressing workplace concerns, conflicts, and grievances
- Ensure the agency's compliance with labor laws, regulations, and industry standards.
- Oversee the design and administration of compensation structures, salary ranges, bonuses, and incentives.
- Maintained an "open door" policy to encourage employee communication and resolution of issues.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Educated employees on company policy and kept employee handbook current.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Managed other HR staff and oversaw completion of tasks and initiatives.
Care Coordination Supervisor
Boulevard ALP
10.2021 - 08.2022
- Effective use of HHA Exchange
- Review and generate daily Schedule
- Supervise Coordination Team
- Assign Cases to Coordinators
- Schedule and coordinate 100% of the assigned caseload in an efficient and timely manner
- Monitor day-of schedules and troubleshooting problems, and respond to client or caregiver issues as they arise
- Follow up on Hospitalized/Hold Patients
- Maintain accurate schedules, clock-in/clock-out timecards, and clear notes for exceptions in the Company's systems, to ensure accurate billing and payroll function
- Supervise coordination services and ensuring customer satisfaction
- Assist with Prebilling
- Assure patient’s retention
Care Coordination Supervisor
New York Health Care, Inc
07.2020 - 10.2021
- Effective use of HHA Exchange
- Review and generate daily
- Schedule and coordinate 100% of the assigned caseload in an efficient and timely manner
- Monitor day-of schedules and troubleshooting problems, and respond to client or caregiver issues as they arise
- Participate in on-call duties
- Maintain accurate schedules, clock-in/clock-out timecards, and clear notes for exceptions in the Company's systems, to ensure accurate billing and payroll function.
Care Coordination Supervisor
Amazing Home Care
03.2018 - 06.2020
- Review and generate daily referrals
- Coordinate schedules for designated clients and caregivers
- Schedule and coordinate 100% of the assigned caseload in an efficient and timely manner
- Accept Cases from CHHA and MLTC
- Monitor day-of schedules and troubleshooting problems, and respond to client or caregiver issues as they arise
Passenger Service Supervisor
Hallmark Aviation Services
12.2017 - 03.2018
- Established long-term customer relationships through prompt and courteous service
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Tracked time spent on assignments each day for productivity reporting
- Managed wide variety of customer service and administrative tasks to resolve customer issues
Education
Associate of Arts - Liberal Arts And Professional Studies
Dutchess Community College
Poughkeepsie, NY01.2011
Skills
- Time Management
- Outlook
- Fast learner
- Case Management
- Organizational Skills
- Supervising Experience
- Intake Experience
- Conflict Management
- Haitian Creole
- French
- English
- Home care
- Administrative Experience
- Recruiting
- Status Updates
- Equal Opportunities Facilitation
- Records Management
- Training Development
- HR Systems
Timeline
Director of Human Resources
Affinity Home Care, LLC
10.2022 - Current
Care Coordination Supervisor
Boulevard ALP
10.2021 - 08.2022
Care Coordination Supervisor
New York Health Care, Inc
07.2020 - 10.2021
Care Coordination Supervisor
Amazing Home Care
03.2018 - 06.2020
Passenger Service Supervisor
Hallmark Aviation Services
12.2017 - 03.2018
Associate of Arts - Liberal Arts And Professional Studies
Dutchess Community College
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