Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Romines

Allentown,PA

Summary

Level II OPTOMETRIC CERTIFIED

Overview

12
12
years of professional experience

Work History

Optometric Technician/Assistant Manager of Sales

NVI Associates
Whitehall , PA
06.2012 - 02.2024
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Filled in as Optician when short staffed.
  • Checked patient records for accuracy and updated them when necessary.
  • Scheduled appointments for patients according to their needs and preferences.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
  • Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
  • Conducted vision screenings using automated refraction technology.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Prepared invoices for services rendered and collected payments from patients.
  • Educated patients about the importance of regular eye exams and preventive care measures.
  • Helped fit contact lenses on customers per doctor's instructions.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Ensured that all medical equipment was functioning properly before use.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Verified prescriptions written by doctors prior to filling orders.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Assisted with lens and glasses creation and packaging.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Communicated with patients to obtain and document medical histories.
  • Documented patient care by charting patient condition and treatment in records.
  • Promoted healthy vision by counseling and educating patients.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Developed and implemented sales strategies to increase market share.
  • Developed relationships with key customers to ensure satisfaction with products and services offered.
  • Reviewed customer accounts to ensure accuracy of pricing and delivery information.
  • Resolved escalated customer issues quickly and efficiently.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Utilized company selling model to engage and connect customers with brand.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Opened and closed store, set up registers and secured cash.
  • Resolved customer complaints regarding sales and service.
  • Determined price schedules and discount rates.
  • Filled in a receptionist when short staffed.
  • Managed patient flow for 2.5 million store.
  • Reported office supplies that were low to General Manager.
  • Performed I&R classes for first time contact lense wearers.
  • Maintained professional relationships with Dr's both in house and remote.

Education

Bachelor of Arts - Rel Arts/Theatre

Kutztown University of Pennsylvania
Kutztown, PA
05-1999

Skills

  • Supply Restocking
  • Diagnostic Imaging
  • Insurance Billing
  • Paperwork management
  • Payment Collection
  • Appointment Scheduling
  • Appointment Setting
  • Patient testing
  • Insurance processing
  • Work Order Preparation
  • Patient Recordkeeping
  • Medical terminology proficiency
  • Glasses repair
  • Customer Education
  • Organizational Skills
  • Adaptability
  • Task Prioritization
  • Contact lens evaluation
  • Problem-solving abilities
  • Medical History Documentation
  • Problem-Solving
  • Written Communication
  • Time management abilities
  • Team Collaboration
  • Physician support
  • Decision-Making
  • Time Management
  • Active Listening
  • Patient interview expertise
  • Effective Communication
  • Interpersonal Skills
  • Interpersonal Communication
  • Excellent Communication
  • Professionalism
  • Teamwork and Collaboration
  • Self Motivation
  • Customer service abilities
  • Goal Setting
  • Analytical Thinking
  • Attention to Detail
  • Relationship Building
  • Multitasking
  • Adaptability and Flexibility
  • Physician assistance
  • Patient Assessment
  • Professional Demeanor
  • Continuous Improvement
  • Team building
  • Instrument Sterilization

Timeline

Optometric Technician/Assistant Manager of Sales

NVI Associates
06.2012 - 02.2024

Bachelor of Arts - Rel Arts/Theatre

Kutztown University of Pennsylvania

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Jessica Romines