Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rood

Sandusky,OH

Summary

Looking for a place to invest my time and service. I am family-oriented and award coworkers and guests with the same kindness and compassion that I do my family. I love to serve in all areas of my life.

I think the place of work is a place you should be happy to be at. Management and coworkers are so important to maintaining a healthy work environment so I strive to always stay respectful and kind to all.

I am confident in my service and can be relied on to serve extremely large parties (40+) just as well as a single person. I thrive under busy conditions and take pride in my ability to maintain composure and character in stressful situations.

Overview

12
12
years of professional experience

Work History

Server

Cedar Point TGI Fridays
04.2019 - Current
  • Have served eight years out of the last twelve years.
  • Organizational skills
  • Served food and beverages in a timely manner.
  • Have worked in both environments where I was responsible for my own expoing, food running and bussing; also in a restaurant where we had other employees designated to those jobs.
  • Spy out customer needs before they even recognize their own needs.
  • Validate customers needs and handle potential grievances.
  • Experience in serving adult beverages. Occasionally behind bar to pour basic drinks when bartender wants and needs help.
  • ServSafe certified.
  • Worked with POS systems to place orders, manage bills, and handle complimentary items.
  • Able to handle cash and cashless payment systems.
  • Make sure that the guest is served with a great, happy, first impression to ensure not only a positive experience while in my care but also a positive relationship during their time with me.
  • Take initiative and thrive in self-sufficient, independent work while still managing a team work environment by not only offering servitude to the guests but to coworkers as well.
  • Worked with and served people from all over the world.
  • Adaptable and willing to learn new things.
  • Maintain cleanliness in personal hygiene with both self-presentation and consistent hand washing.
  • Maintain cleanliness of the restaurant before, during and after shift.
  • Keep up on side work during shift and do a good job during closing work after shift. (i.e setting tables, pre-bussing, refilling ice, rolling silverware, sweeping, mopping, breaking down bev machines, etc.)
  • Have been tasked with training new employees into the position.
  • Worked well under supervisor and manager direction

Home Healthcare Specialist

Wynn Reeth
08.2015 - 11.2021
  • Physically and mentally cared for same two clients with Cerebral Palsy
  • Bathed, dressed, fed, addressed wounds, took care of sickness, passed medications, made appointments, handled finances, provided basic needs and friendship.
  • Ensured they got to live as "normal" of a life as possible.
  • Advocated for their needs and rights to family, doctors, the company and the community.
  • First Aide and Medication Certified

Crisis Navigator

Catholic Charities Toldeo Diocese
05.2015 - 01.2019
  • Residential Supervisor of Miriam House transitional housing program for women and children.
  • Upheld case plans and provided support in emotional, physical and spiritual ways.
  • Piloted and headed the Catholic Charities Furniture Ministry in Huron and Erie Counties.
  • Participated in fundraising, budgeting, volunteer recruitment, client management and organizing incoming and outgoing donations.
  • Taught mandatory budget classes to clients for Miriam House, Furniture ministry and at Erie County Job and Family Services.
  • Assumed the position of Crisis Navigator for Erie and Huron counties.
  • Helped members of the communities navigate a wide range of crisis' from eviction notices to natural disasters.
  • Worked closely with other community assistance programs and churches to find and provide assistance to my clients and help them navigate those systems.
  • Piloted and implemented the use of the program, Charity Tracker, in the Erie County area.
  • Produced quarterly and annual reports to the head of the diocese with a wide variety of information needed.
  • Attended mandatory meetings and conferences among all employees from all cities included in the Toldeo Diocese.
  • Trained volunteers and new employees into all of the positions listed above.

Server

The Better Half
06.2012 - 05.2015
  • Responsible to completely run the small restaurant alone with one cook.
  • Stocking
  • Serving guests on both sides of the building at the same time. (The Better Half and Joe Sundaes)
  • Expoing, food running, bussing, scooping ice cream and making coffee at the same time.
  • Wash dishes
  • Clean and shut down both businesses.
  • Handle sales and closing end of night finances.
  • Closed down and locked up restaurant every night.
  • Took deposits to the bank for owner every evening.

Server

Bob Evans
10.2011 - 06.2012
  • Serve food and drinks
  • Expo and run food
  • Cash clients out
  • Running and closing side work

Education

Associates Degree in Human Services - Humans Services

BGSU Firelands
Huron
05.2015

High School Diploma -

Perkins High School
Sandusky, OH
05.2011

Skills

  • Organization
  • Customer Service
  • POS familiar
  • Remembering menu and specials
  • Multitasking
  • People pleasing
  • Adaptable
  • Empathy
  • Servitude
  • Teamwork
  • Leading
  • Following

Timeline

Server

Cedar Point TGI Fridays
04.2019 - Current

Home Healthcare Specialist

Wynn Reeth
08.2015 - 11.2021

Crisis Navigator

Catholic Charities Toldeo Diocese
05.2015 - 01.2019

Server

The Better Half
06.2012 - 05.2015

Server

Bob Evans
10.2011 - 06.2012

Associates Degree in Human Services - Humans Services

BGSU Firelands

High School Diploma -

Perkins High School

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Jessica Rood