Hi, I’m
Jessica Rood
Toledo,OH
Summary
Dedicated professional manager with 10+ years of providing support, develop and implementation of new programs, promotion of company initiatives, recruitment, networking with community agencies while allocating local and state funding. Seeking a position that would allow for integration of knowledge and skills within the business sector.
Overview
12
years of professional experience
Work History
Toledo Area Regional Transit Authority
Customer Care Manager
09.2022 - Current
Job overview
- Leading multiple team recruitment, monitoring, and training in multiple different locations
- Development and implementation of new programs
- Networking and innovative relationship building
- Education and promotion of services
- Development of procedures, policies, and standards
- Statistical analysis and report presentations
- Reduced missed call rates by 10%
Lucas County Board of Developmental Disabilities
Community Travel Specialist
03.2022 - 09.2022
Job overview
- Provided supervision & instruction to person(s) referred to community travel training program.
- Prepared & maintained reports, records & training manuals.
- Assisted in evaluation/assessments.
- Developed & implemented training objectives.
- Provided instruction and consultations.
- Maintained contact and coordinate services with TARTA/TARPS
- Facilitated team meetings.
- Participated in community committees.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lucas County Board of Developmental Disabilities
Case Manager & Mentor
09.2015 - 01.2022
Job overview
- Consulted and collaborated with several outside agencies to assist with assessment of needs and develop plans of support and funding options.
- Developed, wrote, and monitored service plans for allocation of state and county funding.
- Requested feedback and recommendations from team to ensure effective and appropriate utilization of funding.
- Implemented funding sources to assist with meeting needs of each individual case.
- Established and maintained relationships with clients, academic facilities, and outside agencies to assist with coordination of services.
- Remained up to date of all local, state and federal laws, rules and regulations within social service industry.
- Trained incoming staff, overseeing development of skills needed for position.
Harbor Behavioral Health
Qualified Health Home Specialist
06.2013 - 09.2015
Job overview
- Assessed, coordinated, and monitored various needs of patients to develop treatment plans.
- Provided case management and supportive services to assess effectiveness of mental and physical healthcare needs.
- Coordinated care with outside agencies, healthcare providers & families to allow for continuity of care.
- Maintained client charting in accordance with professional standards.
- Remained up to date of all local, state and federal laws, rules, and regulations within social service industry.
Positive Individual Living Options Team
Medical and Residential Coordinator
07.2011 - 06.2013
Job overview
- Provided in-home and community care management.
- Selected, assigned, and evaluated staff, to fulfill shift requirements.
- Supervising staff ensuring efficiency of services.
- Maintained and reviewed records to guarantee state compliance.
Education
The University of ToledoToledo, OH
MBA
2024
The University of ToledoToledo, OH
Bachelor of Arts
2011
Skills
COMPUTER & SOFTWARE SKILLS:
- Microsoft Office 365, Smartgate Solutions, Gatekeeper Supplier and Contract Management Solution, Brit
- Co, Zoom, Google meets, Dropbox, Excel, Via
- CERTIFICATIONS/TRAINING:
- Managing diversity in the workplace
- Building a mentoring culture & Business ethics
- Managerial and behavioral procedures
- Marketing for non-profit agency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Manager
Toledo Area Regional Transit Authority
09.2022 - Current
Community Travel Specialist
Lucas County Board of Developmental Disabilities
03.2022 - 09.2022
Case Manager & Mentor
Lucas County Board of Developmental Disabilities
09.2015 - 01.2022
Qualified Health Home Specialist
Harbor Behavioral Health
06.2013 - 09.2015
Medical and Residential Coordinator
Positive Individual Living Options Team
07.2011 - 06.2013
The University of Toledo
MBA
The University of Toledo
Bachelor of Arts
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