Jessica Roque
Reseda,CA
Summary
Motivated professional with several years of experience preparing delicious meals for customers. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cook
Airculinaire WorldWide
Van Nuys, CA
05.2016 - Current
- Prepared diverse menu items using fresh ingredients and following established recipes.
- Monitored food safety standards, ensuring compliance with health regulations.
- Assisted in inventory management, tracking supplies, and ordering ingredients as needed.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Developed seasonal menus, incorporating customer feedback and current food trends.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Managed food prep activities to streamline workflow and enhance efficiency in the kitchen.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Coordinated food logistics maintaining correct plating and prompt catering deliveries.
- Scrutinize every order to identify allergies or customized menu options
- Researched and contacted outlets to verify availability of specific items requested by clients
Cake Froster/Customer Service Cashier
Nothing Bundt Cakes
Sherman Oaks, CA
02.2009 - 06.2014
- Processed customer transactions efficiently at high-volume retail environment.
- Maintained accurate cash register operations and balanced drawer at shift end.
- Collaborated with team members to improve customer service standards and procedures.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Addressed customer complaints promptly, ensuring satisfactory resolutions were reached.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Verified that all coupons were valid prior to processing them into the system.
- Greeted customers promptly and responded to questions.
Bakery Clerk
Pavillions
Burbank, CA
02.2009 - 12.2010
- Prepared baked goods following standard recipes and quality guidelines.
- Maintained cleanliness and organization of bakery workstations and display areas.
- Assisted customers with product selection and answered inquiries about ingredients.
- Operated ovens, mixers, and other baking equipment safely and efficiently.
- Stocked shelves with fresh products while ensuring proper rotation of inventory.
- Collaborated with team members to fulfill daily baking schedules effectively.
- Monitored product freshness and removed expired items from shelves regularly.
- Provided excellent customer service to enhance overall shopping experience in bakery section.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Greeted customers, answered questions and provided product knowledge.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Assisted in creating promotional displays for seasonal and special bakery products.
Education
High School Diploma -
Birmingham High School
Van Nuys, CA06-2007
Skills
- Problem solving
- Attention to detail
- Time management
- Telephone etiquette
- Order processing
- High-volume food preparation
- Team collaboration
- Creative menu planning
- High volume production capability
Certification
- I have a Food Handlers Certificaton
References
References available upon request.
Timeline
Cook
Airculinaire WorldWide
05.2016 - Current
Cake Froster/Customer Service Cashier
Nothing Bundt Cakes
02.2009 - 06.2014
Bakery Clerk
Pavillions
02.2009 - 12.2010
High School Diploma -
Birmingham High School
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