Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rosado

Chicago,IL

Summary

Dynamic Assistant Manager with a proven track record at Circle K, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and inventory management, achieving significant improvements in customer satisfaction. Skilled in problem-solving and decision-making, fostering a collaborative work environment that drives success.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

2025
2025
years of professional experience

Work History

Assistant Manager

Circle K
03.2022 - 08.2024
    • Supervised daily operations, ensuring compliance with company policies and procedures.
    • Trained and mentored new staff on service excellence and operational standards.
    • Implemented inventory management practices to enhance stock accuracy and reduce waste.
    • Coordinated team schedules, optimizing labor resources for peak business hours.
    • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
    • Monitored cash handling processes, ensuring adherence to financial protocols and reducing discrepancies.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
    • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager

Westhaven Coin Laundry
01.2020 - 10.2023
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Provided laundry services, washing, drying, folding.
  • Trained and mentored new staff on service excellence and operational standards.

House Manager

Primo Center for Women and Children
2015 - 2019
  • Coordinated daily operations and schedules for residents, ensuring smooth functioning of the household.
  • Facilitated communication between residents and staff to address needs and concerns effectively.
  • Managed inventory and supplies, optimizing resource allocation for household activities.
  • Implemented safety protocols and maintained compliance with health regulations within the residence.
  • Trained new staff on procedures and best practices for residential management operations.
  • Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Assisted residents with daily hygiene and living tasks.

Education

High School Diploma -

Roberto Clemente
Chicago, IL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Staff supervision
  • Employee scheduling
  • Policy enforcement
  • Orientation and training
  • Verbal and written communication
  • Adaptability and flexibility
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Recruitment and hiring

Timeline

Assistant Manager

Circle K
03.2022 - 08.2024

Assistant Manager

Westhaven Coin Laundry
01.2020 - 10.2023

House Manager

Primo Center for Women and Children
2015 - 2019

High School Diploma -

Roberto Clemente

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