Summary
Overview
Work History
Education
Skills
Degree
Community Affiliations And Volunteer Work
Student Rn Clinical Experience
Timeline
Generic

JESSICA ROSE

Laguna Niguel,CA

Summary

  • Compassionate and team-oriented current BSN graduate with a strong foundation in customer service and hospitality management, as well as leadership and management skills in the healthcare system as a newly designated charge nurse. Committed to delivering patient centered care and building trust with individuals in need, as well as their loved ones. Holding a Bachelor's Degree from UC Berkeley and a Bachelor of Science in Nursing from West Coast University, I am eager to broaden hands-on experience in nursing while applying my interpersonal and organizational skills to support patient well-being.
  • Certifications: CPR, BLS, Hospital Fire Safety
  • Knowledge of Medical Terminology
  • Bilingual: English, Spanish (Conversational)
  • Therapeutic communication
  • Positive and supportive team player with excellent critical thinking and attention to detail.
  • 20 years' experience in leadership and customer service; adapts quickly to change.

Resourceful Food and Beverage Team Leader known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and team coordination. Excel in leadership, communication, and problem-solving to enhance team performance and ensure outstanding guest satisfaction.

Overview

15
15
years of professional experience

Work History

Caregiver/Nurse

Silverado Memory Care Community
San Juan Capistrano, CA
08.2023 - 06.2025
  • Delivered comprehensive patient care, including ostomy and foley catheter maintenance.
  • Administered medications to up to 35 residents per shift.
  • Communicated with MDs, pharmacies, labs, and imaging services using fax and email.
  • Maintained contact with Resident Responsible Party regarding significant interventions.
  • Processed telephone orders for MDs, NPs, Hospice Nurses, and pharmacies via fax and email.
  • Conducted vital sign assessments and hourly room safety checks during NOC shifts.
  • Responded promptly to resident needs, including wound care and behavioral redirection.
  • Assisted 12 to 20 patients with activities of daily living across all shifts.

Shift Lead/Barista

PHILZ COFFEE
San Francisco/Fullerton, CA
04.2017 - 07.2023
  • Managed daily operations as Manager on Duty 5-6 times per week, overseeing the store opening and directing a team of up to 13 staff.
  • Led customer service efforts as primary point of contact, ensuring smooth order placement and fulfillment.
  • Resolved conflicts and maintained a positive customer experience.
  • Conducted biweekly ordering and inventory management to support seamless operations.

Event Manager/Bartender/Server/Trainer

HORNBLOWER CRUISES
Northern CA
08.2015 - 12.2021
  • Supervised up to 15 crew members on yacht charters, serving as both team lead and client liaison.
  • Coordinated setup and preparation for high-profile events, including weddings, corporate parties, and holiday gatherings.
  • Adapted to diverse roles such as supervisor, lead bartender, staff trainer, and administrative support.
  • Demonstrated leadership and teamwork in training and guiding staff to ensure exceptional service.

Dining Room Supervisor

Big Canyon Country Club
Newport Beach, CA
05.2010 - 08.2015

* Oversaw operations for 25 tables while supervising a team of 10 in fine dining service.
* Informed clients about culinary pairings to drive product knowledge.
* Performed bartending duties, specializing in food and drink combinations.
* Executed event setup and cleanup for high-profile gatherings at country club.
* Trained staff across Grill, Banquet, and Pool services in standard procedures.

Education

Bachelor of Science - Nursing

West Coast University
Anaheim, CA
01.2025

Bachelor of Arts - Comparative Literature

University of California Berkeley
Berkeley, CA
05.2008

Skills

  • Time management
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Relationship building
  • Complex Problem-solving
  • Multitasking and organization
  • Customer service
  • Point of sale systems
  • Sanitation standards
  • Supply ordering
  • Wine pairing
  • Food safety oversight
  • Interpersonal skills
  • Opening and closing procedures
  • Reliability
  • Multitasking Abilities
  • Food safety understanding
  • Menu planning
  • Team management

Degree

BSN, RN

Community Affiliations And Volunteer Work

CCFA, Crohn's and Colitis Foundation of America, Member/Half Marathon Participant, 07/01/12, 11/01/12

Student Rn Clinical Experience

  • Providence Hospital, Mission Viejo General Hospital, Mission Viejo, CA, 135, 10/01/24, 01/01/25
  • Coast Plaza Hospital, Critical Care- ICU, Med Surg Tele, and ED, 135, 08/01/24, 10/01/24
  • Healthy Living Laguna Woods, Public Health-Alzheimer's and Cognitive Care, 90, 06/01/24, 08/01/24
  • CHOC-Children's Hospital of Orange County, Peds- ED, NICU, PICU, 04/01/24, 06/01/24
  • Whittier Hospital, OB- Labor and Delivery, Nursery, Postpartum, 01/01/24, 03/01/24
  • Encompass Health Rehabilitation Hospital MedSurg 2, Rehabilitation Center, Tustin, CA, 135, 10/01/23, 01/01/24
  • Aliso Ridge Behavioral Health, Mental Health- Inpatient Behavioral Health Facility, 90, 08/01/23, 10/01/23
  • Silverado Newport Mesa, MedSurg 1- Mental Health Assisted Living/Memory Care, 135, 06/01/23, 08/01/23
  • Silverado San Juan Capistrano, Fundamentals- Mental Health: Assisted Living/Memory Care, 90, 04/01/23, 06/01/23

Timeline

Caregiver/Nurse

Silverado Memory Care Community
08.2023 - 06.2025

Shift Lead/Barista

PHILZ COFFEE
04.2017 - 07.2023

Event Manager/Bartender/Server/Trainer

HORNBLOWER CRUISES
08.2015 - 12.2021

Dining Room Supervisor

Big Canyon Country Club
05.2010 - 08.2015

Bachelor of Science - Nursing

West Coast University

Bachelor of Arts - Comparative Literature

University of California Berkeley

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