Jessica Rosich
Guaynabo,PR
Summary
Proactive and bilingual professional offering 18 years of experience determining the best processes to control risks. Proven expertise in conducting in-depth retail/operational audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Looking to bring a successful background to an organization that expects hard work, determination and a positive attitude.
Overview
26
26
years of professional experience
Work History
Senior Internal Auditor
T-Mobile
Guaynabo, PR
08.2018 - Current
- Planned and completed retail/operational audit assignments in accordance with established operational standards.
- Identified levels of risk and prepared audit program to ensure adequate audit coverage.
- Conducted physical inventory counts for accuracy.
- Evaluated internal controls, policies, and procedures for compliance with company standards and government regulations.
- Drafted audit reports outlining findings and recommending corrective action plans.
- Monitored status of identified issues, ensuring timely completion of corrective actions taken by management.
- Developed effective working relationships with all levels within the organization to facilitate communication between departments.
- Investigated fraud allegations involving misappropriation of funds or other assets.
- Presented results of audits at various meetings including executive level forums.
- Created detailed audit programs to assess operational effectiveness and efficiency in key areas.
- Implemented new internal control processes that improved operational efficiencies while reducing costs.
- Maintained a high degree of integrity when handling confidential information related to corporate activities.
- Prepared regular reports summarizing audit progress for senior management review.
- Participated in cross-functional teams focused on developing strategies for improving existing processes or implementing new ones.
- Drafted audit reports to display findings.
- Addressed and resolved audit issues.
- Assessed potential risks, evaluated controls and conducted compliance testing.
- Investigated discrepancies that were uncovered during audits.
- Collaborated with management to address all major risks.
- Performed testing of internal controls based upon strict regulations.
- Reviewed company policies against best practices to better understand level of compliance.
- Completed comprehensive audits of business control systems and operational frameworks.
- Helped department leaders devise and implement remediation plans to address identified concerns.
- Coached new employees to inform and educate on processes, procedures and deadlines.
- Supervised office and personnel during manager absences to keep workflows running smoothly.
Internal Auditor
T-Mobile
Guaynabo, PR
02.2006 - 08.2018
- Planned and completed retail/operational audit assignments in accordance with established operational standards.
- Identified levels of risk and prepared audit program to ensure adequate audit coverage.
- Conducted physical inventory counts for accuracy.
- Documented audit findings in formal reports
- Provided recommendations on how to improve internal control environment.
- Analyzed business operations and identified opportunities for improvement in internal control systems.
- Investigated complaints from employees related to operational and financial irregularities.
- Created training materials for employees regarding proper operational practices and procedures.
- Maintained a database of all completed audits and their results.
- Participated in special projects such as cost reduction initiatives, operational assessments.
- Ensured that all reports were filed accurately and timely according to applicable laws.
- Drafted audit reports to display findings.
- Addressed and resolved audit issues.
- Investigated discrepancies that were uncovered during audits.
- Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
- Collaborated with management to address all major risks.
- Determined which processes would improve internal controls and operating efficiency for company.
- Helped department leaders devise and implement remediation plans to address identified concerns.
- Documented audit findings in formal reports presented to senior management team.
Office Supervisor
Sears Roebuck de PR
San Juan, PR
03.2002 - 01.2005
- Increased office effectiveness by implementing new systems.
- Responsible for charges and credits, investigations, daily cash handling, and sales reports monitoring.
- Assisted on sales activities.
- Direct sales promotion of all store items.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Maintained inventory of office supplies by ordering materials as needed.
- Conducted regular performance evaluations for staff members.
- Resolved customer complaints regarding products or services offered by the company.
- Assisted with recruitment processes including interviewing potential candidates.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Sales Associate
Technology Shop
San Juan, PR
04.1998 - 12.2001
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
BBA - Finance
University of Puerto Rico - Bayamon
Bayamon, PR06-2005
Skills
- Internal Controls
- Audit Planning
- Ethical Standards
- Oral and Written Communications
- Risk Management
- Analytical Skills
- Interpersonal Skills
- Professionalism
- Time Management
- Problem-Solving
- Critical Thinking
- Initiative
Timeline
Senior Internal Auditor
T-Mobile
08.2018 - Current
Internal Auditor
T-Mobile
02.2006 - 08.2018
Office Supervisor
Sears Roebuck de PR
03.2002 - 01.2005
Sales Associate
Technology Shop
04.1998 - 12.2001
BBA - Finance
University of Puerto Rico - Bayamon