Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Ross

Business
Somerville ,TX

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Waitress

Chilis Resturant
Brenham, Texas
08.2022 - 12.2023
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Bagger

HEB Grocery Store
Brenham, Texas
04.2023 - 05.2023
  • Bagged customer purchases while paying mind to industry best practices.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Assisted with maintaining clean and organized store appearance.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Served as point of contact between customers and store associates or management.

Car Hop

Sonic
Somerville , Texas
02.2023 - 02.2023
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Answered guest questions and promoted special products.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.

Receptionist

Valmont
Brenham, Texas
04.2022 - 07.2022
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

Diploma - Business

Brenham High School
Brenham, TX
08.2019 - 05.2023

Skills

Menu memorization

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Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Bagger

HEB Grocery Store
04.2023 - 05.2023

Car Hop

Sonic
02.2023 - 02.2023

Waitress

Chilis Resturant
08.2022 - 12.2023

Receptionist

Valmont
04.2022 - 07.2022

Diploma - Business

Brenham High School
08.2019 - 05.2023

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